Account Service Representative - #110688

RBC


Date: 2 weeks ago
City: Winnipeg, MB
Contract type: Full time
Description

Job SummaryJob DescriptionWhat is the opportunity? As an Account Service Representative, you will be responsible for receiving incoming Armoured Car Carrier (ACC) and outgoing ACC deliveries and shipments. Preparing of client, and branch cash orders for deliveries while adhering to custody policies, with strong attention to detail in a high-volume capacity.

Completing additional administrative tasks, (ie. ACC dock times, ACC Performance reporting, satchel control, client mail outs/parcels, etc.) This role is not sales oriented. Hours of operation are Monday through Friday, from 6:00 AM 5:00 PM CST.What will you do? Provide consistent service within established client service commitments within cash currency operations department.

Ensure all documents are examined for completeness and accuracy and take appropriate steps for any corrections needed. Identify and recommend solutions to recurring errors to Team LeaderEmployees understand and accept changes as it relates to their role and commitment to client fulfillment. Exercise due diligence in following operational risk policies, procedures, standards and guidelines.

Ensures all authorities (SECAF, Delegated Authorities, Anti-Money Laundering, Systems access, etc.) are adhered to, reviewed and understood. Employees take personal responsibility for high achievement; actively participates in coaching opportunities to improve their individual and team contribution. What do you need to succeed?

Must have: Ability to lift 50+ pounds, be able to stand for the entire shift & be able to work in a physically strenuous environment. Flexibility to work 5 days a week; variety of shifts between 6:00 AM 5:00 PM CST.Ability to work on tight timelines and high volumes of work in production environment. Strong attention to detail.

Team oriented mindset. Nice-to-have:Cash handling experience

Achievement motivation

Computer skills

Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work#LI-Hybrid#LI-POSTJob SkillsCommunication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:MANITOBA CASH SERVICES CENTRE, 195 FORT ST:WINNIPEGCity:WINNIPEGCountry:CanadaWork hours/week:37.5Employment Type:Full time

Platform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-03-25Application Deadline:2024-04-08Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent CommunityStay in-the-know about great career opportunities at RBC.

Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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