Account Specialist - High Rise - #194726

Job Overview And What We Offer You

Start a rewarding career with our Concord - Plumbing Sales team as an Account Specialist - High Rise! At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!

What We Offer You:

• Internal growth opportunities
• Access to training and development programs
• Comprehensive benefits package:
• Medical & Dental coverage
• Pension and RRSP contribution opportunities
• Additional insurance coverage
• We invest in our most important asset: our teammates —now offering a Student Loan Repayment Benefit!
• An opportunity to be part of a supportive and close-knit team!
  
  

The role of the Account Specialist - High Rise will be responsible for partnering with the Account Manager in meeting the needs of Noble’s high-rise customer base. With a customer focused and winning attitude mindset, this role will need to build relationships with our customers, exemplifying the value of willingness to assist in order to maintain customer loyalty and retention. We will invest in the right candidate who takes pride in their work, is customer focused and a team player.

When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?

How You Contribute To Noble's Success

• Strong understanding and dedication to customer needs.
• Demonstrates a high level of responsiveness to urgency
• Process orders and manage all aspects of the sales order cycle.
• Answers Plumbing calls, requests and offers solutions to customer inquiries
• Provides quotations, technical support, literature, and other support/materials for customers
  
  
  
  
  

• Review and maintain quote logs and assist with follow-up as required
• Pro-actively communicates pricing discrepancies to achieve margin expectations and minimize invoicing disputes
• Develops long-lasting relationships with customers and key vendor partners
• Participates in supporting branch sales objectives and is accountable for helping to achieve sales results (revenue, gross margin, account targets)
• Possess the patience and determination to provide a positive experience to our customers
• Ability to handle challenging requests by providing solutions to any problems
• Collaborates with the branch team to provide excellent customer service and follow up
• Effectively promotes Noble value proposition and ‘brand’
• Participates in trade shows, training and associated product meetings where appropriate
• Ability to efficiently categorize each task by importance to ensure deadlines are met.
• Other related duties as assigned to support the business
  
  
  

Must Haves and Nice to Haves

Must Haves:

• Superior customer service skills
• Well organized, be able to multitask, and work well under pressure
• Strong written and oral communication skills
• Team-oriented, with the ability to develop a strong rapport with coworkers
• Self-starter, who is able to take initiative and work well independently
• Knowledge of, or the willingness to learn and advance skills
• Ability to take direction and execute tasks quickly and efficiently Inside
• Demonstrated interpersonal, problem solving, and communication skills to effectively build a positive relationship with team members and customers
• Capacity for attention to detail with the ability to meet deadlines and work effectively within time constraints
• Ability to thrive in a performance-focused and results-oriented environment
• Strong relationship building ability
• Valid Ontario Driver’s License with consistent access to a personal vehicle
  
  
  

Nice to Haves:

• Previous experience in Plumbing sales and/or customer service is a strong asset
• Technical Plumbing knowledge
• Experience using Word, Excel, and Outlook is an asset
  
  
  

Who We Are

From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.

While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.

Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.

When you join Team Noble, success is in store for you, too!

As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.

We value diversity, and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. Should you require any assistance during the application process, please contact us at 905-760-6344 with reference to the Job Title.

We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly.

Account Manager