Admin Support 9 - #227440

Position Details

Job Number:

JR00515

Department:

Diagnostic Services Administration W5th

This position may be scheduled at any of the following sites:

West 5th Campus (Hamilton Mountain)

Job Type:

Regular, Part time

Contract Duration: (If applicable)

0 months

Number of Positions:

1

Union:

CUPE Local 786

Hourly Rate (Min / Max):

$29.52 - $32.08

Schedule

Work Days:

Monday to Sunday

Time of Day:

, Afternoons, Days, Evenings

Shift:

Hours - 7.5

Shift Start: (If applicable)

AM 06:30, AM 07:00, AM 07:30, AM 08:00, PM 14:30

Application Dates

Opening Date:

2026-06-04

Closing Date:

Job Description

Position Summary
This position acts as the initial contact with Diagnostic Imaging Clients. Main areas of responsibility include verifies patient documentation; performs registration and order placement for Diagnostic imaging studies in a timely manner; handles department communication and liaisons with many client types (patients physicians and healthcare providers); and ensures that all patient records are processed efficiently and managed with the utmost of confidentiality accuracy and comprehensiveness. This ADS 08 position provides excellent customer service demonstrating patience kindness and caring in an environment with constant multiple demands.

Qualifications

• Grade 12 diploma plus 2 years post-secondary diploma in medical office administration
• Minimum two-years' experience providing administrative support in a busy clinical setting
• Basic skill level is required for Excel and Typing
• Intermediate skill level is required for MS Word spelling medical spelling and medical terminology
• Clerical testing may be required as part of the selection process.
• Working knowledge of hospital patient processing systems and order placement (EPIC)
• A working history that supports good interpersonal relationships and demonstrated professional attitude and behaviour
• Previous booking experience required with additional knowledge of ultrasound and MRI processes
• Ability to communicate effectively and tactfully both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks frequent interruptions and stressful situations
• Excellent organizational and problem-solving skills with ability to set own priorities and work with minimal supervision
• Previous experience in radiology department preferred
• Good work performance and attendance record is essential

Responsibilities

• Coordinates patient scheduling registration and order placement
• Handles all telephone inquiries promptly efficiently and courteously
• Sorts proof-reads all requisitions to ensure that required clinical information is complete and appropriate approval signatures are provided
• Verifies and updates patient information validates OHIP cards and fields customer service inquiries by telephone
• Maintains confidentiality and release of information in accordance with hospital policy
• Other duties as assigned by Manager

Reason for Posting

This is for an existing vacancy

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.