Administrative Support IV - #233045
Alberta Health Services
Date: 1 day ago
City: Edmonton, AB
Contract type: Full time
Your Opportunity:
Administrative Support IV - Security Watch scheduling processes, including managing the data for reconciling invoices, as well as the reconciliation of the invoices. This position ensures that requests for security watches are triaged and documented appropriately. This position is the main point of contact for all requests for security watches and must liaise with the AHS clinical teams as well as the contract company providing the watch service. This position supports customers by providing scheduling reports, records and statistical information. The Security Watch Scheduler will also manage all incoming requests for working alone and all book on and book offs for security contract and AHS Protective Service staff, operates with independent judgment to make effective recommendations on types of security watches. The position works autonomously and requires extensive knowledge of the organization, and all the operations of the requesting areas and the Protective Services teams within. Key Responsibilities: Provide customer-oriented front-line scheduling services. Problem solves and prioritizes needs of areas on a regular basis with the customer managers/designates and following established process and protocols. Respond to all on demand and scheduled call requests from assigned units/departments. Update security watch scheduling system as needed to maintain current staffing and identify vacancies or missed coverage. Maintain accurate files and records, and files paperwork, provide routine reports as requested. Manage exception reports, identify errors, take corrective action and make appropriate adjustments as required.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Protective Services Primary Location: Alberta Hospital Edmonton Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 19-AUG-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 29-AUG-2026 Temporary End Date: 24-FEB-2028 Hours per Shift: 12 Length of Shift in weeks: 8 Shifts per cycle: 26 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications:
Experience in working in a unionized health care and/or 24/7 environment is preferred. Scheduling experience is preferred.
Administrative Support IV - Security Watch scheduling processes, including managing the data for reconciling invoices, as well as the reconciliation of the invoices. This position ensures that requests for security watches are triaged and documented appropriately. This position is the main point of contact for all requests for security watches and must liaise with the AHS clinical teams as well as the contract company providing the watch service. This position supports customers by providing scheduling reports, records and statistical information. The Security Watch Scheduler will also manage all incoming requests for working alone and all book on and book offs for security contract and AHS Protective Service staff, operates with independent judgment to make effective recommendations on types of security watches. The position works autonomously and requires extensive knowledge of the organization, and all the operations of the requesting areas and the Protective Services teams within. Key Responsibilities: Provide customer-oriented front-line scheduling services. Problem solves and prioritizes needs of areas on a regular basis with the customer managers/designates and following established process and protocols. Respond to all on demand and scheduled call requests from assigned units/departments. Update security watch scheduling system as needed to maintain current staffing and identify vacancies or missed coverage. Maintain accurate files and records, and files paperwork, provide routine reports as requested. Manage exception reports, identify errors, take corrective action and make appropriate adjustments as required.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Protective Services Primary Location: Alberta Hospital Edmonton Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 19-AUG-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 29-AUG-2026 Temporary End Date: 24-FEB-2028 Hours per Shift: 12 Length of Shift in weeks: 8 Shifts per cycle: 26 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications:
Experience in working in a unionized health care and/or 24/7 environment is preferred. Scheduling experience is preferred.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Writer
Federal Signal Corporation,
Edmonton, AB
3 hours ago
Nisku, Alberta About The Role We are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately identifying customers’ needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include...
Structural Technologist
Englobe,
Edmonton, AB
2 days ago
Your mission You will play an important role in a dynamic and passionate team, collaborating on a variety of projects of all sizes and scopes in the environment, renewable energies, hydroelectricity, transportation, materials, buildings and climate change markets. Boldness, innovation and collaboration are an integral part of our daily operations. Englobe - Who We Are At Englobe, our rigor is...
DIRECTEUR DE COMPTES COMMERCIAUX PRINCIPAL- Edmonton
BDC,
Edmonton, AB
3 weeks ago
Viens faire banque à part. Choisir BDC comme employeur , c’est évoluer dans un milieu de travail sain, inclusif, riche de compétences et qui met de l'avant les meilleures conditions pour rassembler des équipes uniques où le pouvoir d'agir est réel. C’est aussi être au centre de projets économiques et financiers ambitieux afin de voir plus loin et de faire...
