Advisor, Digital Product Design - #227580

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team
This role is an in‑office position based at our 10 Bay Street location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

This is a contract Advisor, UX/UI role within the Marketing/Digital Strategy & CRM team, focused on designing and improving user-centered digital experiences. You’ll be responsible for taking ideas from concept to execution, creating wireframes, prototypes, and high-fidelity designs, while using UX research and data to guide decisions. The role works closely with cross-functional teams and stakeholders to deliver accessible, intuitive, and impactful digital products that enhance the overall customer journey.

Note: This a full-time contract opportunity for 12 months.

What will I be doing?

• Designing intuitive, user-friendly digital experiences from early ideas to final designs

• Creating wireframes, mockups, and prototypes (low high fidelity)

• Running UX research testing (usability testing, interviews, A/B testing) to inform decisions

• Collaborating with product teams, stakeholders, and developers to bring ideas to life

• Supporting workshops, presenting designs, and advocating for a user-first mindset

• Using data, feedback, and analytics to continuously improve customer experience

• Contributing to design systems and ensuring accessibility standards are met.
  

What Skills and Qualifications Do I Need?

• Demonstrated years in UX/UI design and UX research for digital products with demonstrated experience in industries with complex customer journeys, high traffic digital products, or accessibility requirements is especially valuable.

• Strong skills in user-centered design, prototyping, and usability testing

• Experience translating research insights into practical design solutions

• Ability to collaborate, communicate clearly, and influence stakeholders

• Familiarity with accessibility standards (AODA, WCAG) and digital best practices

• Comfortable working in Agile environments

• Background in UX, interaction design, HCI, or a related field (or equivalent experience).
  

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected] Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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