AI Operations Development Technical Leader - #226463

The application window is expected to close on: 05/29/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Job Description
Meet The Team
We are building a foundational AI team focused on developing innovative Agentic& LLM based productivity solutions. In this role, you will be at the forefront of developing enterprise-scale, agentic GenAI systems that seamlessly integrate large language models (LLMs) with enterprise data. A central mission of this position is to design and deploy intelligent, automated root cause analysis (RCA) tools tailored for the networking domain. These tools will leverage multi-step reasoning, intelligent retrieval, and deep integration with networking data sources to rapidly identify, diagnose, and resolve complex issues in production environments.

Your Impact
This role drives transformative innovation by architecting and deploying scalable, enterprise-grade agentic AI solutions that integrate large language models with critical networking and telemetry data. By delivering intelligent, automated root cause analysis (RCA) tools and advanced multi-agent architectures, you accelerate the software development lifecycle by providing developers with AI-driven insights that streamline debugging and validation.
Your work directly supports Cisco's strategic objectives by enabling smarter, faster decision-making and improving customer experience through cutting-edge AI technologies. These contributions ensure high system performance and scalability, positioning Cisco as a leader in both AI-driven network automation and high-velocity software delivery.

What You’ll Do

• Design, implement, and deploy agentic GenAI applications leveraging LLMs and advanced multi-agent architectures.
• Integrate enterprise data sources with LLMs to facilitate intelligent retrieval, context management, and multi-step automated reasoning.
• Develop and maintain reliable, scalable AI-driven systems with a strong focus on automated failure analysis and debugging.
• Architect and implement solutions that include tool calling, memory management, and effective context handling to optimize performance and accuracy.
• Lead initiatives in deploying machine learning and AI systems at enterprise scale, ensuring high reliability and low latency.
• Collaborate closely with research, data engineering, and product teams to translate business requirements into robust AI solutions.
• Contribute to continuous improvement of system reliability, monitoring, and automated diagnostics.

Minimum Qualifications

• Bachelors with 8+ years related experience, or Masters with 6+ years related experience, or PhD with 3+ year related experience.
• Experience designing, developing, and deploying enterprise-scale GenAI or agentic systems using large language models (LLMs) in production environments.
• Experience with multi-agent architectures to include tool integration, memory, and context management in AI applications.
• Debugging experience, automated failure analysis and reliability assurance for AI-driven solutions.
• Experience using python programming language.

Preferred Qualifications

• Experience with Retrieval-Augmented Generation (RAG), deep research techniques, and frameworks such as LangChain and LangGraph.
• Familiarity with enterprise data integration and intelligent retrieval mechanisms.
• Knowledge of advanced monitoring, observability, and diagnostics for AI systems.
• Strong problem-solving skills and ability to work both independently and collaboratively.
• Experience with agentic AI and prompting.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $157,600.00 to $199,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:
$212,300.00 - $317,100.00

Non-Metro New York state& Washington state:
$193,800.00 - $282,100.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.