Airline Solutions Specialist - #230603

Job ID R0107590 Category Capacity Management Date posted 06/29/2026 Location Richmond, Canada Unit 1403_Vancouver - YVR

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary:
On a shift-by-shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.

Essential Duties and Responsibilities:
 Monitor passenger meal / aircraft movement information and disseminate that information to internal departments as required
 Liaison with our central order control office in Toronto
 Respond to extremely time sensitive calls from external and internal customers requesting various items and services
 Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor
 Ability to handle multiple priorities simultaneously while under pressure
 Communicate and coordinate with operations and customers about aircraft and ordering changes
 Utilize various airlines systems to retrieve meal and aircraft updates
 Enter and maintain customer orders in ERP system
 Perform checks on orders to ensure they meet airline customer requirement
 Maintain and organize customer information for backup to support billing
 Audit billing to confirm all items and services provided are accounted for

Education:
 High school diploma/College Diploma

Work Experience:
 Previous Customer Service Experience
 Previous experience in a highly time sensitive environment

Job Skills:
 Work well under pressure while dealing with multiple priorities
 Able to communicate clearly and concisely in person, in writing over the phone and radio
 Ability to work independently with information systems as well interact with customers and operational personnel.
 Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion.
 Excellent problem solving, prioritizing and organizational abilities.
 Superior interpersonal and team building skills.
 Intermediate computer skills, data entry and detail oriented.
 Experience with ERP systems is a plus

Travel:
 NA

Environmental Requirements:
 This role is part of a 24 hrs a day 7 days a week operation which will require shift work.
 Candidate needs to be able to work shifts which could be morning, afternoon, or night.
 This will require individuals to work over weekends and potentially statutory holidays.
 On-time attendance is a key part of this role and will weigh heavily into performance assessment.

If you want to be part of a team that helps make travel and culinary memories, join us!