Analyst, Operations - #184959

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are Sonnet , Canada’s smart new insurance done completely online. We set out to change how Canadians feel about insurance, and that means changing how we think about customer service too.

Sonnet is a federally regulated insurance company and wholly owned subsidiary of Economical Insurance. Our mission is to provide Canadians with an easy, transparent, and customized way to buy home and auto insurance online. Our values are clear and simple: we focus on our customers first; we bring our best and we’re stronger together.

Experience the future of insurance at Sonnet.ca, and find out more about us on: LinkedIn, Twitter , Instagram , Facebook. We look for people who, like us, care enough to change everything. People who love people, who don’t take themselves too seriously, can work in ambiguity, support each other, and communicate authentically. Simply put, we value people who are real. Also, we are a technology company, so selfprofessed digital geeks are more than welcome.

When our customers reach out to us with questions or need help to solve a problem, we want them to feel like they are being helped by someone who really cares. The feedback we hear so far is that talking to one of our Customer Service Heroes is like talking to friends or family and we NEVER want that to change.

If all of this resonates with you, please read on!

What can you expect in this role?

Reporting to the Director, Sales & Distribution – Direct Channels, this role will be responsible for executing the day-to-day operational activities of the Petline Sales & Distribution team. This includes partnership evaluation & onboarding, channel performance reporting, partner reporting and administration. The role can collaborate with Sales & Distribution leaders, as well as marketing, finance, analytics, legal, communications, technology and customer care.

Partnership Evaluation & Onboarding:

• Review and evaluate new partner opportunities to support growth of corporate accounts
• Responsible for operational set-up / onboarding of new partners through collaboration with internal stakeholders
  
  
  

Channel Performance Reporting:

• Analyze Sales & Distribution channel performance against targets, identifying trends, shortfalls and areas of opportunity
• Provide monthly performance summaries and insights to the Corporate Accounts Manager on relevant programs
  
  
  

Partner Reporting & Administration:

• Prepare and deliver regular partner reports, including commission statements
• Manage and monitor partner discount usage to ensure compliance and effectiveness
• Track and analyze scheduled partner marketing efforts and assess their impact
• Track and analyze traffic to partner landing pages using Google Analytics
• Ensuring compliance and best practices are followed by Petline Sales & Distribution
• Ad-hoc administrative support for Petline Sales & Distribution
  
  
  

What do you bring to the role?

• University degree in any discipline, or College diploma in a relevant discipline
• 2-4 years’ experience in an operational role in insurance or financial services. Preference will be given to candidates with insurance experience
• Exceptional verbal and written communication skills
• Proficient in Microsoft Office Suite, especially Excel
• Strong attention to detail
• Comfortable working in a fast-paced and dynamic environment
• Ability to manage multiple and simultaneous activities by using effective planning, organizational and time management skills
• Ability to collaborate cross functionally
  
  
  

Salary Range: $50,200 - $92,500

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).