Assistant Manager Collection - #195371

Seeing beyond numbers

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

Supervise all front-end collection activity in support of all Laurentian Bank products including mortgages, investment loans, RSP loans and secured and unsecured lines of credit. Ensure that proper Collection protocols are followed to minimize loan losses and maximize recovery. Ensure that collection activity is completed in accordance to the defined Credit Business Practice Regulations.

Responsibilities

• Responsible for overseeing the collection team and the collection of default payments for our credit products.
• Reviews and analyzes overdue accounts, gathers all information required to identify the source of the delinquency problem, assesses the clients' current financial situation and determines the possible solutions for recovery and protection of the assets of the Company.
• Contacts or attempts to locate more difficult collection accounts and handles customer escalated concerns.
• Contribute to the achievement of Laurentian Bank's objectives by ensuring that Account Management meeting all of the defined key performance indicators.
• Communicate and work with other Laurentian Bank Management Team to ensure a constant exchange of information and ensure that procedures and policies are followed to enhance overall collection efforts
• Responsible for all month-end arrears reporting
• Ensure legal enforcement steps are being followed.
• Reviews all files and provides management with all risk aspects of asset and recovery options, reporting potential deficiencies/losses to Management.
• Analyzes and interprets information in order to solve complex problems.
• Keeps up to date on the legislation in effect as well as on company policies, programs and procedures and remains aware of market trends.
• Provide leadership, coaching, mentoring and support to front-line Representatives to develop their core competencies to position them for success
• Foster a work environment that values the people and encourages participation, creativity, learning and accountability
• Effectively manage change within a growth oriented, fluid environment.
• Participates actively in the achievement of various initiatives, projects or mandates that may have a significant impact on recovery activities.
• Liaison with 3rd Party business partners to ensure early assignment of delinquent accounts for both legal and 3rd party collections
• Review and recommend changes/updates to training, policy and procedures and collections protocols to ensure the effective management of delinquent accounts
• Demonstrated Vendor relationship skills
  
  

Qualifications

• University Degree or College Diploma in related field
• Minimum five (5) years of collection experience
• Proficiency in Microsoft Excel, including advanced functions, and data analysis tools.
• Demonstrated two (2) years of leadership experience
• Must be proficient in collections for real estate and consumer loans and the default management processes in all provinces
• Superior negotiation, communication and organization skills
• Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
• Bilingual (French & English) communication skills are mandatory.*
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
  
  

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  
  

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.