Associate Administrator, Digital Platform - #188022
Thrive
Date: 2 weeks ago
City: Ottawa, ON
Contract type: Full time
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
At Thrive, IT is our business, so ServiceNow is the core of our digital platform and business strategy. We use ITSM, ITOM, ITBM and CSM to deliver world class management over a CMDB of a thousand companies. We offer our customers digital transformation starting in our customer portal and by automating processes from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat, AI capabilities, and a never-ending quest to digitize repeatable work for our company and our customers using code, flow, configuration, and integrations. Every member of the ServiceNow team has unbounded opportunity to solve business, IT, and human challenges with ServiceNow’s deep pool of technical capabilities.
Qualifications
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
At Thrive, IT is our business, so ServiceNow is the core of our digital platform and business strategy. We use ITSM, ITOM, ITBM and CSM to deliver world class management over a CMDB of a thousand companies. We offer our customers digital transformation starting in our customer portal and by automating processes from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat, AI capabilities, and a never-ending quest to digitize repeatable work for our company and our customers using code, flow, configuration, and integrations. Every member of the ServiceNow team has unbounded opportunity to solve business, IT, and human challenges with ServiceNow’s deep pool of technical capabilities.
Qualifications
- 0-2+ years of ServiceNow experience with (in order of preference):
- ITSM
- CSM
- Domain Separation
- ITOM
- ITBM
- CMDB
- 0-2 years as a ServiceNow Administrator (or experience with other similar tools such as ConnectWise, Autotask, etc)
- A basic understanding of form updates, ui policies, business rules, acls, catalog items, etc
- Previous experience coordinating tasks and/or managing projects
- Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary
- Strong problem-solving skills
- ITIL experience a plus
- Certified ServiceNow Administrator a plus
- Respectful and clear communication is essential
- A sense of self, capabilities, limitations, humor, and humility.
- * sense of style not required.
- An effective and relevant education that lends wisdom to your choices and credence to your opinions
- An appreciation for the incompleteness and fluidity of requirements, including these
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