Associate Community Engagement Manager - The Sims (12 month TFT) - #189176

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

As an important part of The Sims Community team, you will help build community-minded strategies, including direct player engagement, community messaging and content development, community insights, and internal partner management. You will help represent the needs of our community and advocate for ways to delight them across all our work. You will report to the Senior Manager, Community Management for The Sims.

Responsibilities

Direct Player Engagement:

• You will engage with players on platforms like Discord, Steam, and Reddit
• You will answer questions, bring delight, and brand values to life
• You will work with moderators to ensure healthy interactions and positive sentiment
• You will stay informed of what information can be shared externally
  
  

Community Messaging And Content

• You will manage content calendars for community communications, and ensure calibration with other teams
• You will post announcements for launches
• You will lead weekly engagements, such as giveaways, contests, and polls
• You will support monthly larger lift events, such as challenges and livestreams
• You will identify moments that may require updated messaging as a response to the community
• You will create messaging that follows the tone of the brand
  
  

Community Insights & Sentiment Reporting

• You will share back findings, latest trends, and insights from the community with relevant partners.
• You will analyse community data using sentiment analysis tools
• You will help build next steps with the community team
• You will report on the health of the game community at large or specific sub-communities regarding engagement levels and sentiment
  
  

Internal And External Collaboration

• You will collaborate with several departments, and help manage small cohorts of players, e.g. Feedback Councils
• You will create informative, friendly outreach copy
• You will build operational logistics, such as contracts, NDAs, and payment
• You will use the EA Creator Network to facilitate collaborations
  
  

Operations

• You will keep track of best practices in documentation and identify gaps in existing processes.
  
  

Skills

• Proficiency with communication strategies for native social media and community discussion platforms and analytics
• Familiar with collaborating with multiple partners in a global environment
• Knowledge of brand communications best practices
• Awareness of industry trends and happenings
• Familiarity with The Sims, game modes, player motivations and needs
• Proficient in writing for diverse, international audiences
• Experience managing interactions with diplomacy and tact; experienced in conflict management
  
  

Qualifications

• Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
• Minimum of 2+ years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
• Minimum of 2+ years of experience with direct interactions with a player community
• High-quality writing skills with global audiences in mind
• Familiar with collaborating in a global environment
• Experience with social listening tools
  
  

Pluses

• Degrees in communication, marketing, or related field
• Project management training, certifications, and experience
• A passionate gamer with ample experience and strong understanding/passion for The Sims franchise
• Existing strong personal network within EA’s communities
• Experience with video, audio, and/or graphic arts production
• Experience on camera/public speaking
• Approach goals with outside-the-box creativity
  
  

Compensation And Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) * $73,200 - $101,700 CAD
  
  

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.