Associate Manager, Customer Service - #186943

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

• Organize tasks between CSRs to ensure balance of work load among the team
• Act as a liaison between other members of the team
• Assists the Senior Manager, Customer Service with the selection, training, onboarding and performance management of warehouse employees
• Supports employee engagement strategies and facilitates execution
• Tracks and monitors daily attendance and overtime and assists the Senior Manager, Customer Service with staff vacation scheduling
• Review call audits and provide feedback to CSR as required
• Assist in system testing when onboarding new clients or programs
• Makes suggestions and recommendations to the Senior Manager, Customer Service in an effort to continually improve customer service operations
• Communicate with multiple external and internal customers, participating in client meetings as required
• Prepare and issue monthly KPI reporting
• Monitors daily workload to ensure adherence to established KPIs
• Interacts frequently with inter-departmental associates and management for resolving issues
• Responsible for motivating and directing the work of others
• Must be willing to work extended hours to ensure daily production is completed
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Adhere to all procedures and work instructions in performing the job
• Other tasks as assigned
  
  

Experience And Educational Requirements

• Post-secondary education or equivalent in a related discipline
• Minimum of 3-5 years’ experience in a warehouse customer service role
  
  

Minimum Skills, Knowledge And Ability Requirements

• Strong interpersonal and leadership skills
• Excellent problem solving ability
• Ability to communicate effectively both orally and in writing
• Ability to work in a team and independently as well as with minimal supervision
• Ability to multi-task in a fast paced environment
• Strong work ethic, sense of responsibility, high level of attention to detail
• Proactive customer focus
• Self-starter, efficient, organized
• Capable of consistently producing high quality work under pressure and in a timely fashion
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer)
• Strong proficiency in order entry systems
  
  

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: Innomar Strategies