Bilingual Customer Care Furniture Specialist - #229534

Some of what you will do:

Effectively manages customer inquiries and orders for contract furniture, receives and enters orders, identifies and Resolving problems to meet the needs of our customers in a courteous and professional manner. Proactively provides a consistent, reliable customer service experience and promotes the retention of the customer base. If an inquiry cannot be resolved at point of contact, tracks the inquiry to completion through the appropriate departments and systems. Work is performed under the direction of department supervisor/manager.

Specifically, you will:

• Effectively manage customer interactions by addressing customer needs through evaluating inquiries, providing appropriate assistance, accurately processing orders, and following through to ensure customer needs are met in a complete, timely and effective manner.

• Manage purchase orders, vendor acknowledgments and merchandise returns for customers.

• Verify product costs, order margins and chargeable service fees are accurate and escalate for managers approval if outside of guidelines.

• Identify and close opportunities through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines.

• Manage and resolve customer concerns or problems and follows up with customers to assure appropriate action is taken and issues are resolved to the customer’s satisfaction, within a reasonable time frame.

• Participates in ongoing process training, vendor training and furniture business updates.

External – Frequent interaction with customers, vendors, and third party furniture installers.
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Some of what you need:

• Minimum 2 years previous customer service experience and office furniture industry knowledge

• Bilingualism In English & French is required.

• Knowledge of commonly used concepts, practices and procedures in the furniture industry

• Experienced and proficient in MS Word, MS Excel, with working knowledge and skill in MS PowerPoint.

• A university degree and / college diploma with emphasis on communication, marketing and/or project management.

• Detail oriented and able to work independently with little supervision, as well as working effectively in a team environment.

• Excellent organization skills with the ability to prioritize and manage multi-tasks.

• Able to work in a fast paced, high-demand environment.
  

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...