Bilingual Payroll Support Specialist - #187269
Payroll Guardian International (PGi)
Date: 3 weeks ago
City: Burnaby, BC
Contract type: Full time
PGi is looking for a Bilingual Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in answering questions and resolving challenges.
Responsibilities
Responsibilities
- Provide consistent quality of customer service and support on PGi’s products and services with the ability to think outside the box to ensure excellent customer service.
- Receive incoming requests for support from customers via e-mail and client portal.
- Respond to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems.
- Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions, within the performance standard guidelines
- Identify, recommend and refer any opportunities, which arise from client queries, to other Departments as necessary
- Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
- Minimum 2 Years experience in Canadian payroll
- Written and verbal skills in the French language a must
- US & Quebec payroll is a plus
- Payroll Designation (PCP or PLP) required
- Proficiency in computer applications including: MS Word, Excel and Outlook
- Determination to learn and develop continually as the business grows
- Strong organizational and planning skills, must be able to multifunction, handling high-priority issued, and communicating internally in a timely manner
- Self-starter, ability to work effectively both independently and collaboratively within a team
- Takes initiative, is a decisive decision-maker and show confidence in decisions made
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
- Superior communication (written and verbal) and interpersonal skills in both English & French languages
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