Bilingual Quality Assurance Analyst - Benefits Solutions (Remote) - #184697

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Impact You’ll Make and What We’ll Accomplish Together:

Join the industry-leading Retirement & Benefits Solution division of TELUS Health. As a QA Analyst on the implementation team, you will be responsible for identifying high-level test scenarios, write test cases, and execute manual test scripts, report and follow-up on resolution of defects. In addition, you will be responsible to carry out all QA related tasks as per the defined standards and procedures and deliver in a timely manner.

What You’ll Do:

• Communicate with Functional Leads and Business Analysts to have a clear understanding of the testing scope
• Analyze technical documents to identify high-level test scenarios
• Apply structured testing techniques to develop positive and negative test cases
• Build manual test scripts by identifying expected results and corresponding test data for execution
• Maintain the test suite up to date based on newly added or change in existing functionalities
• Prioritize test execution based on priority assigned to test cases
• Execute manual test scripts, capture actual results and report defects
• Follow-up on resolution of defects within the established timeframe and perform
• Work closely and report testing progress to QA Leads
• Raise the flag when foreseeing major risks in terms of deadline or on the quality
• Carry out all QA related tasks as per the defined standards and procedures
• Meet deadlines by properly managing and prioritizing assigned tasks
  
  
  

Qualifications

You're the Missing Piece of the Puzzle:

• 2-5 years experience as a manual QA Analyst
• Demonstrate strong customer-centric mindset by understanding and advocating for end-user needs throughout the testing process
• Apply analytical and detail-oriented approach to identify, document, and resolve quality issues
• Utilize diverse testing methodologies and past experiences to develop comprehensive test strategies
• Maintain unwavering commitment to quality standards while meeting project deadlines
• Communicate effectively with both technical and non-technical stakeholders, providing clear and constructive feedback
• Take ownership of assigned projects with strong accountability for deliverables and timelines
• Collaborate with cross-functional teams, demonstrating receptiveness to feedback and suggestions
• Employ structured problem-solving approaches, combining research-based data with innovative testing concepts
• Excellent written and oral communication skills in English
  
  
  

Great-to-haves:

• Experience in pension or benefits plan administration
• Experience in creating automated tests
• Knowledge of JavaScript and Agile principles
  
  
  

What’s in it for You:

• Growing through stimulating mandates, projects and continuous learning.
• Having career opportunities for professional development
• Flexibility to choose your work location: work fully remote, fully in-office, or create your own hybrid arrangement
• Enjoy a flexible schedule and a comprehensive benefits program
• Pension plan with employer contribution
  
  
  

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.