Business Analyst, Patient Services - #193215

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

As a Business Analyst on our Product Innovation team, you’ll play a pivotal role in shaping a next-generation digital platform that enhances patient care across Canada. This is more than a job—it’s an opportunity to drive real change in the healthcare system.

Location: 2300 Meadowvale Blvd, Mississauga, ON

Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at our designated office location. The remaining days may be worked remotely, subject to team and business needs.

Specific Responsibilities

• Champion the User Experience: Act as a subject matter expert and advocate for patients and internal users, ensuring our digital solutions—especially in order management and patient support—are intuitive and effective.
• Bridge Strategy and Execution: Collaborate with product managers, business leaders, and technology teams to translate business needs into clear, actionable user stories and requirements.
• Drive Process Improvement: Analyze current workflows to identify opportunities for automation, efficiency, and alignment with strategic goals.
• Support Agile Delivery: Lead and participate in agile ceremonies, manage the product backlog, and ensure development teams are aligned and unblocked.
• Measure Success: Conduct gap analyses, define KPIs, and validate that solutions meet business and user needs.
• Enable Change: Support change management, training, and adoption of new tools and processes across the organization.
• Foster Collaboration: Build strong relationships with cross-functional stakeholders to ensure alignment and successful delivery of product roadmaps.
  
  
  

Minimum Qualifications

• Bachelor’s degree required.
• Certification in business analysis is an asset.
• 3+ years of direct experience in business analysis.
• 5+ years in technology-related roles preferred.
  
  
  

Key Competencies

• Experience with Salesforce and CRM platforms.
• Background in Canadian healthcare or biopharma industries.
• Proven success in launching new systems or platforms from the ground up.
• Familiarity with design thinking and customer experience design.
• Strong business acumen and understanding of digital product economics.
• A strategic thinker with strong analytical skills and a passion for solving complex problems.
• Experienced in digital transformation, ideally within healthcare, biopharma, or patient support programs.
• Proficient in agile methodologies and business analysis, with a solid understanding of product development lifecycles.
• A strong communicator who can translate technical concepts for diverse audiences and influence decision-makers.
• Skilled in cross-functional collaboration, with a track record of driving alignment between business and technology teams.
• Comfortable working in fast-paced, regulated environments, with a focus on continuous improvement and innovation.
  
  
  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$74,100 - $123,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!