Client Support Coordinator - #223834

Global Traffic Group, a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a motivated and enthusiastic professional to deliver exceptional service and support to our clients. This is an ideal role for someone who excels in client-facing interactions, enjoys problem-solving, and has strong coordination and planning skills to help drive successful client and onboarding initiatives.

What We’re Looking For:

• A professional who thrives in a customer-focused environment and champions a client-first philosophy.
• An individual passionate about building strong, personalized relationships.
• A nimble, proactive service representative who stays composed when priorities shift, pivots quickly between competing demands, and brings excellent interpersonal skills to every client interaction.
• Someone who can manage multiple client support activities, track deliverables, and ensure seamless service execution.

Role Overview:

As a Client Support Coordinator, you will be essential in supporting our clients while also managing and coordinating key client initiatives. In addition to serving as the primary point of contact for client inquiries and support, you will assist with tracking deliverables, managing service requests, and ensuring client needs are met efficiently. This position requires a balance of relationship management, project onboarding and coordination, attention to detail, and the ability to coordinate internal teams to provide exceptional client service. The pace is fast, and priorities can shift quickly, so this role calls for someone who stays organized, keeps a level head, and adjusts course without losing momentum.

Key Responsibilities:

Client Support & Relationship Management

• Act as the primary point of contact for assigned clients, providing exceptional service and fostering long-term partnerships.
• Manage and respond proactively to client inquiries via phone, email, and other communication channels.
• Facilitate onboarding for new clients, guiding them through the process and delivering comprehensive training on our technology and software solutions.
• Anticipate and monitor client needs, offering tailored solutions aligned with company services.
• Address and resolve client issues efficiently, escalating them to the appropriate teams when needed.
• Support the sales team by identifying potential business opportunities through client interactions.

Project Coordination & Service Delivery Support

• Track and manage key client deliverables to ensure timely completion of tasks and service requests.
• Coordinate cross-functional teams to ensure the seamless execution of client support activities.
• Assist in planning and scheduling client meetings, training sessions, and service rollouts.
• Maintain thorough and accurate records of client interactions, project implementation milestones, and support activities, including meeting notes, action items, and shared documentation in SharePoint and the broader Microsoft 365 suite.
• Leverage AI tools and other technology to streamline administrative work, capture meeting summaries and action items, and bring efficiency to day-to-day client coordination.
• Identify process improvements and work with internal teams to optimize service delivery.

Qualifications:

• Degree or equivalent work experience.
• 3+ years of experience in client support or a related field. Previous supervisory or managerial experience is an asset and supports future development in the role.
• Strong communication skills with the ability to explain complex concepts clearly and simply.
• Proven ability to juggle multiple clients and projects, reprioritize as priorities shift, and consistently meet deadlines in a fast-moving environment.
• Experience coordinating cross-functional teams to ensure effective service execution.
• Strong administrative background with demonstrated proficiency in Microsoft 365 (Outlook, Word, Excel, Teams), SharePoint, and using AI tools to capture meeting notes, draft communications, and create efficiencies in day-to-day work.
• Strong organizational skills with high attention to detail and a structured approach to problem-solving.
• Comfortable supporting multiple clients at once and confident delivering training one-on-one or to small groups, both in person and virtually.
• Ability to work independently as well as collaboratively within a team.
• Passion for technology, innovation, and helping others succeed.
• Effective time management and decision-making skills.
• Thrives in a dynamic, changing environment; accountable, dependable, and quick to recalibrate when plans evolve.

Conditions of Employment: 

• Successful applicant will be required to obtain a satisfactory criminal background check.
• Successful applicant must be a Canadian resident or lawfully able to work in Canada. 

We wish to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.