Consultant communautaire - #190455

Job Description

Some of what you will do:

As the Community Consultant you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the Sr. Manager, National Coworking and Spotlight and within the purview of the Market Manager, this role is responsible for creating and developing a member community that supports the growth and development of our membership base. In addition, this role will drive the membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

Specifically, You Will

• Engage with members to understand their interests, business and goals and provide unique programs to support their growth and retain members.
• Promote a positive, enthusiastic work environment and provide an exemplary customer service and hospitality to create a strong member experience.
• Resolve customer complaints promptly and satisfactorily.
• Curate, execute, and coordinate client events in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
• Curate and execute Spotlight Events and member experiences to further connections and capture new leads.
• Conduct frequent customer tours and meet monthly targets for leads generation.
• Onboard new members to the space and the community, ensure proper onboarding and space loading for a quality experience.
• Co-create a membership drive strategy with Market Manager and execute independently to attract and retain new members at your location.
• Achieve sales targets monthly by upselling current members, gaining new memberships.
• Partner with local Staples Retail operations on business development opportunities, networking and cross channel sales.
• Apply diligence to established Studio procedures and SOP and provide feedback where needed.
• Support events and meetings by coordinating catering, room booking, equipment rentals and ad-hock requests as required.
• Provide a welcoming experience to all customers and members and ensure an ongoing consistent and positive in-person experience overall.
  
  

Some Of What You Need

• Completion of University degree or equivalent leadership experience.
• Demonstrated ability to deliver a high level of customer service and outstanding experiences and the ability to promote the company’s customer service standards.
• Ability to operate independently and take on additional tasks and additional projects as required.
• Ability to understand the importance of community and be able to build relationships and foster connections with others.
• Must be comfortable with feedback culture and managing stakeholder relationships at location.
• Must be comfortable with technology and be able to provide simple solutions as required.
• 2-4 years of progressive experience in hospitality, retail, co-working or sales environment.
• 2+ years of supervisory/ project management experience. We may look at entrepreneurship experience as another eligibility criteria.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
  
  

#MakeAnImpact

About Us

Staples/Bureau en Gros est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et à la diversité, et nous encourageons tous les candidats qualifiés, y compris les personnes handicapées, à poser leur candidature.

About The Team

À propos de l’équipe

Chez Staples Canada/Bureau en Gros, nous sommes des partenaires dynamiques et inspirants pour nos clients et les communautés dans lesquelles nous vivons. En tant que L’Entreprise du travail et de l’apprentissage, nous inspirons les gens à travailler plus intelligemment, à apprendre davantage et à évoluer chaque jour. Nous recherchons des personnes curieuses, accueillantes, passionnées et qui aiment trouver des solutions. Si cela vous décrit, nous pourrons travailler, apprendre et évoluer ensemble.

Nous créons une équipe inclusive et diversifiée

Staples Canada/Bureau en Gros veille constamment à établir un environnement de travail inclusif et diversifié. Nous apprécions, valorisons et tirons profit des perspectives et des apports qui viennent de contextes qui varient selon la race, le genre, l’orientation sexuelle, l’identité et l’expression de genre, le mode de vie, l’âge, la formation scolaire, l’origine nationale, la religion ou la capacité physique. Si vous avez une incapacité ou un besoin particulier exigeant une adaptation, veuillez nous en aviser.