Credit and Collection agent - #187033

Join a High-Performing Team Driving Financial Precision and Customer Trust

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we’re not just hiring a Credit & Collection Clerk — we’re inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you’ll help safeguard the financial health of one of Canada’s most respected HVAC-R distributors — all while supporting our mission of excellence and service.

What you will accomplish with us:

Strategic Agility

• Collaborate with your supervisor to assess margin increase requests
• Approve credit-limit exceptions using sound analysis and business judgment
  
  

Operational Excellence

• Manage and collect receivables for your assigned territory
• Release orders for inventory-ready items
• Reconcile customer accounts accurately and in a timely manner
  
  

Autonomy & Impact

• Generate and interpret credit reports to guide business decisions
• Resolve escalated or sensitive collection cases independently
  
  

Human-Centered Communication

• Act as a respectful and trusted liaison between internal sales teams and customers
• Manage communications with professionalism and empathy
  
  

What You Bring to Our Team:

• Secondary School Diploma or College degree in business, accounting, or office admin
• 2–5 years of experience in a similar credit or collections role, in a commercial environment
• Fluency in both French and English is ideal
• Experience with accounting/ERP software is a strong asset
• A detail-oriented mindset, a steady hand, and a tactful voice
  
  

Compensation Information

• Base Salary Range: $55,000 – $65,000 annually
• Supplemental Pay Types: Annual bonus
• Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!
  
  

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Why Join Master?

Master is more than a workplace — it’s a community. We are proudly one of Canada’s Best Managed Companies, where performance meets purpose and people come first. Here, your growth matters. Your voice is heard. And your work has impact.

Join us to shape not just financial outcomes, but meaningful experiences for those we serve.

#RefreshYourCareer

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Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy
  
  

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.