Customer and Partner Solutions Developer, Conversational Agents - #194448

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 6 years of experience building machine learning solutions and working with technical customers.
• 5 years of experience in solution engineering.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.
  
  

Preferred qualifications:

• Master's degree in Engineering, Computer Science, or related technical fields.
• Experience in consulting, technical consulting in a customer-facing role, with solid results working with a variety of different types of customers, developers, and business.
• Experience building AI customer solutions focused in Conversational AI, telecommunications, networking, or contact centers.
• Experience of other AI frameworks, products, or solutions such as Gemini.
• Ability to lead and organize the design and implementation of AI-based custom developed cloud solutions.
  
  

About The Job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

The Google Cloud Applied AI Engineering team focuses on innovating and developing industry solutions within top industries of cloud, including telco, healthcare, retail, media and entertainment, finance, manufacturing, gaming, and public services. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future businesses of all sizes using technology to connect with customers, employees and partners.

We embrace collaboration, innovation, customer focus, and a dedication to quality, ensuring that our solutions consistently exceeds expectations.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google DeepMind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.

Responsibilities

• Apply data-driven management skills and be able to work in a rapidly changing environment.
• Collaborate cross-functionally with Google Cloud AI teams (e.g., Product, Engineering, Sales, Professional Services, Learning, etc.).
• Solve complex customer use cases using Cloud AI conversational products to drive broad customer adoption, creates reusable assets (e.g., code, toolkits, training), and deliver training for new product features or solutions for customers, partners, and field teams.
• Discuss functional, technical, and basic commercial topics with customer stakeholders (e.g., developers, line managers) and empathize, shape, and influence them.
• Work closely with customer stakeholders as a trusted advisor and provides expert guidance on critical solution decisions.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .