Customer Attendant - #228327

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request

As the Customer attendant reporting to the Yard Operations Supervisor, you will be responsible for providing excellent service to citizens of Calgary. You will also conduct property checks and customer service to the impound lot and its customers. Primary duties include:

• Drive or walk customers to their vehicles to obtain registration, insurance, and personal contents and provide information to customers as required.
• Ensure all legal documentation provided by customers is correct.
• Scan or take pictures of documents with a tablet and print receipts on a point-of-sale hand-held computer.
• Ensure the grounds and property of the Calgary Parking (CP) Impound Lot are visually inspected on a regular basis.
• Perform light maintenance of yard, sweeping, snow removal.
• Verify VINS, Makes, Models, License Plates, Colours of vehicles on Daily and Monthly reports.
• Alternate as Gatekeeper as required.

Qualifications

• A High School Diploma or equivalent (G.E.D.) and at least 1 year of customer service experience.
• A valid Class 5 Driver's License (or provincial equivalent) with no more than 6 demerit points and no current suspensions or charges.
• Intermediate proficiency in Microsoft Office (Excel, Access, Word and Outlook) is required.
• Ability to type at a speed of 25 words per minute is required.
• Success in this position requires strong verbal and written communication skills and stress tolerance.
• Ability to provide efficient and thorough customer service.

Working Conditions:The position works primarily in an outdoor environment under all weather conditions. Must be able to provide good customer service to potentially confrontational and agitated customers. Must have the ability to lift/push/pull 35 pounds Pre-employment Requirements

• A security clearance will be conducted.
• Must obtain a City of Calgary operator's permit
• Successful applicants must provide proof of qualifications.

Pre-employment Drug Test: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months

Position and Pay Information

• Business Unit: Mobility
• Union: CUPE Local 37
• Position Type: 2 Temporary
• Compensation: $36.85 - 40.81 per hour
• Hours of work: Non-standard 40 hour work week
• Days of work: This position works various shifts including days, nights, weekends and holidays.
• Location: Various
• Audience: Internal/External
• Apply By: June 16, 2026
• Job ID: 314506