Customer Care Admin Assistant - #192195
CareRx Corporation
Date: 22 hours ago
City: Oakville, ON
Contract type: Full time
Your Day to Day
- Assist in transition of customer information into new database
- Ensure appropriate turnaround time on all data entry
- Enter information into the appropriate databases
- Review data for deficiencies or errors, correct any incompatibilities and check the output
- Adhere to established corporate and accounting department policies and procedures
- Monthly printing of statements
- The monthly mailing of statements as well as daily maintenance of mail room functions
- Maintaining and triaging the Customer Care email address
- Processing and triaging all returned mail and cheques
- Making calls for declined credit card payments
- Other tasks as assigned by the Customer Care Manager
- Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
- Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
- Proven ability to foster strong partnerships with other members of the health care team
- Effective organization, planning, and time management skills
- An understanding of provincial regulations governing LTC homes and Retirement Communities
- Must be highly organized and possess excellent time management skills
- Motivated to achieve results that reflect a high standard of quality
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