Customer Care Coordinator - #229399

Job Description

This is a replacement vacancy.

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends. This is a contract position, ending in 2028.

If the following statements sound like you, then you might make a great Customer Care Representative!

• I always provide the highest level of customer service.
• I have exceptional telephone etiquette.
• I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
• I am a good listener, and can communicate well, both written and verbally.
• I have a strong desire to help others through public service.
• I have experience with multitasking in a busy environment.
• I am proficient with computers, and I have experience with Microsoft Office products.
  
  

Perks To The Position

• Flexible scheduling
• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation
  
  

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
  
  

Responsibilities

• Answering all in-coming calls
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.
  
  

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974.

When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.