Customer Engagement Specialist - #104782


Date: 1 week ago
City: Toronto, ON
Contract type: Full time

Customer Engagement Specialist


About the role

Customer Engagement Specialist

Locations: Toronto - South West Ontario #LI-Hybrid

Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you

About the role:

90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year – almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care

Temporary position: (Contact 15 – 17 months)

Key Responsibilities:

  • Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
  • Know customers’ needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
  • Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
  • Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
  • Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
  • Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
  • Ensure customer satisfaction and best in class customer relationship.
  • Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Essential Requirements:

  • University degree, health sciences or business administration preferable
  • Minimum of 2 years related pharma sales experience with a strong record of achievement.
  • Ability to collaborate effectively with various groups and commitment to teamwork.
  • Curious, open-minded, self-motivation and result oriented.
  • Proven Business Acumen.

Desirable Requirements:

  • Minimum of 2 years’ experience in hospital or in neurology, is a strong asset.
  • Ability to lead without authority.

Why Novartis ?

Our purpose is to reimagine medicine to improve and extend people’s life and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this ? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us ! Learn more here:

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:



Business Unit


Work Location


Company/Legal Entity

Novartis Pharma Canada

Functional Area


Job Type

Full Time

Employment Type


Shift Work


Early Talent


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