Customer Engagement Specialist - #104782

Novartis


Date: 1 week ago
City: Toronto, ON
Contract type: Full time
391905BR

Customer Engagement Specialist

Canada

About the role

Customer Engagement Specialist

Locations: Toronto - South West Ontario #LI-Hybrid

Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you

About the role:

90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year – almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care

Temporary position: (Contact 15 – 17 months)

Key Responsibilities:

  • Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
  • Know customers’ needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
  • Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
  • Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
  • Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
  • Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
  • Ensure customer satisfaction and best in class customer relationship.
  • Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Essential Requirements:

  • University degree, health sciences or business administration preferable
  • Minimum of 2 years related pharma sales experience with a strong record of achievement.
  • Ability to collaborate effectively with various groups and commitment to teamwork.
  • Curious, open-minded, self-motivation and result oriented.
  • Proven Business Acumen.

Desirable Requirements:

  • Minimum of 2 years’ experience in hospital or in neurology, is a strong asset.
  • Ability to lead without authority.

Why Novartis ?

Our purpose is to reimagine medicine to improve and extend people’s life and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this ? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us ! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

International

Business Unit

LACan IMI

Work Location

Toronto

Company/Legal Entity

Novartis Pharma Canada

Functional Area

Sales

Job Type

Full Time

Employment Type

Temporary

Shift Work

No

Early Talent

Yes

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Policy Advisor (2)

Organization:, Toronto, ON
7 hours ago
Senior Policy Advisor Organization: Ministry of Education Division: Capital and Business Support Division, Capital Policy Branch City: Toronto Language of Position(s): English Job Term: 1 Permanent, 1 Temporary (up to 18 months with possible extension) Job Code: 6A007 - Policy06 Salary: $76,382.00 - $112,555.00 Per Year Job ID: 210994 Are you a policy professional with a passion for making a...

Service Coordinator - Summer Student - High Park

The Minto Group, Toronto, ON
1 week ago
Service Coordinator - Summer Student Location: Toronto, ON Build your future at Minto! Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a...

Registered Nurse (RN) (remote)

Johnson & Johnson, Toronto, ON
2 weeks ago
Job description   We are pleased to offer the opportunity to work as a Registered Nurse (RN) within the Kenneth Moy Care Center. This position supports the facility by providing professional nursing treatment and care to residents according to established rules, regulations and standard practices of the profession under the supervision of a Head Nurse or Nurse Supervisor This position is...