Customer Service Associate - #226334

Job Description

Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves processing transactions accurately and efficiently using our computerized systems. In addition, the successful candidate will be cross-trained to perform cashier duties, providing flexibility and support across the front-end operations.

This position is part-time with the potential for up to full-time hours based on business needs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers  
• Operate scanners and credit card/debit card terminals   
• Provide excellent customer service  
• Collect payments and bag purchases for customers   
• Keep the checkout area clean and orderly  
• Maintain front end department merchandise   
• Answering front desk phone and directing calls  
• Assist other departments and functions as required  
• Able to learn and operate the applicable computer system (D365) used to process orders 
  
  

Qualifications

• Strong mathematical skills and basic computer system knowledge  
• Ability to work independently in a fast-paced environment   
• Customer satisfaction-oriented  
• Strong communication and time management skills  
• Problem solving and decision making   
• Experience as a Retail Cashier is an asset  
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.  
• Ability to work a variable shift schedule including mornings, evenings and weekends as per business needs.
• Bilingual - French/English
  
  

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing