Customer Service/Order Entry Agent - #196428

Position: Customer Service/Order Entry Specialist

Location: Hamilton

Pay: $47,840

Shift: Monday-Friday from 8am-5pm

Fully in office

Duties:

Order Processing:

• Take customer orders over the phone, email, or online.
• Accurately input order details into the company's database, including customer information, product selection, quantity, and shipping address.
• Verify product availability and pricing.
• Process payments and handle payment processing issues.
  
  
  

Customer Service:

• Answer customer inquiries regarding order status, product information, pricing, and delivery options.
• Address customer concerns and resolve issues promptly.
• Provide product recommendations and assist with selecting appropriate items
  
  
  

Handle returns and exchanges

• Order Tracking and Follow-up:
• Monitor order status throughout the fulfillment process.
• Communicate order updates to customers, including any delays or changes.
• Follow up with customers regarding outstanding orders or missing information.
  
  
  

Data Management:

• Maintain accurate customer records and order details within the system.
• Identify and report any discrepancies or errors in order data.
  
  
  

Sales support:

• Engage in sales activities like suggesting additional products.
  
  
  

Inventory management:

• Will need to check stock levels and coordinate with warehouse staff to ensure timely order fulfillment.
  
  
  

Required skills:

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy in data entry
• Proficiency with computer systems and order management software
• Ability to multitask and prioritize tasks effectively
• Customer service oriented with a positive attitude
• Problem-solving abilities to address customer concerns
  
  
  

Disclaimer: This is currently for an active job opportunity. By applying, you will be

part of our trusted network, ensuring our recruiters match you with suitable roles.

Let us help you take the next step in your career journey!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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