Digital & IT Solution Expert - #180683

The Solution Expert’s mission is to manage the consistency between the business practices and processes for his/her domain and the underlying IT solutions. The Solution Expert assesses any new business needs requiring IT solution development and evolution, manages the realization of the functional requirements and validates the requested development, before user acceptance. This person is an expert within their product domain and works closely with the product and business owners to assist in business technology strategic development, solution discovery, and service management. This person serves as the functional point of contact for the Order to Cash process (Order Management, Billing, Pricing, etc.)

• Collaborate with each business line in the definition of business requirements and ensure scope of work and business cases are clearly defined within their projects.
• Assists the business users and the technical support team in application support for critical issues.
• Acts as the liaison between business users, PMO, and IT technical teams.
• Ensure that IT resources (people, costs, systems, hardware) are aligned with business needs.
• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms
• Drive IT innovation, best practices, and cost efficiencies to improve the financial and operational performance of the business operations
• Documents the functional designs for all enhancements and projects.
• Works with the technical teams in the execution and design of application enhancements and digital projects.
• Prioritize and delegate tasks and responsibilities to appropriate IT personnel as needed
• Assists in the execution of the Digital and IT road map.
• Process improvement: Works with his/her team as well as with cross-functional teams to continuously improve work processes. Continuously analyze the functioning of the activity, identifies causes of dysfunctions and proposes corrective measures accordingly.
• Maintains an excellent relationship with key business stakeholders.
• Assist the users (customers) in acceptance testing, developing procedures, and updating documentation.
• Empower all users by creating a community of practice.
  
  
  

Are you a MATCH?

Qualifications

Education, Training or Certification Requirements

• Bachelor’s degree in Computer Science, MIS, Business, or a related discipline
• 8+ years experience in two of the three areas: Business/Operations, IT, or Project Management.
• Strong knowledge of the Order to Cash process
• Experience with Oracle ERP systems
• Experience with SAP a plus
  
  
  

General Requirements and Knowledge

• Customer-oriented and service-driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers and initiates new ideas in order to meet customer expectations.
• Strong interpersonal skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others.
• Team Player: Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others.
• Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyzes situations and highlights important issues, suggests adequate, valuable and feasible solutions.
• Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary and accepts the consequences and risks involved.
• Technical Abilities: Masters concepts, tools and methods related to his/her job, meets or exceeds professional requirements of his/her field of work, keeps abreast of progress in his/her field.
• Initiative: Initiates actions, ideas or solutions spontaneously on his own, undertakes action without waiting for directives, uses all of his/her resources before asking for help, establishes his/her performance objectives and deadlines.
• Ability to achieve consensus between stakeholders with divergent interests
• Ability to understand and translate business requirements into technical requirements and vice versa
• Demonstrated experience in managing projects
  
  
  

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.