Engineering Professional - Senior Customer Account Manager, Aircraft Health Management System - #229844

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. 

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Benefits

Our Benefits

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Medical, life insurance, and more)
• Employee Assistance Program
• Competitive base salary
  
  
  

What are your contributions to the team?

We are seeking a highly driven and customer-focused Senior Customer Account Manager to lead operational excellence for our digital product. This role serves as the primary interface between customers and internal teams, ensuring seamless day-to-day operations, high customer satisfaction, and strong commercial performance.

You will oversee customer accounts end-to-end, mentor and guide a Business Analyst Intern, and act as a trusted advisor to clients—balancing relationship management with executional rigor across CRM operations, billing, and issue resolution.

Key Responsibilities:

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term relationships with key stakeholders
• Act as a trusted advisor, understanding customer needs and aligning solutions accordingly
• Conduct regular business reviews and proactively identify opportunities for value creation
  
  
  

Operational Account Ownership

• Own day-to-day customer operations, ensuring timely resolution of issues
• Manage and optimize CRM workflows
• Coordinate with cross-functional teams
• Monitor service performance and ensure adherence to SLAs
  
  
  

Customer Training & Enablement

• Lead onboarding and ongoing customer training sessions
• Develop training materials and best practices
• Ensure customers maximize product value
  
  
  

Billing & Commercial Accountability

• Own billing accuracy and transparency
• Partner with finance teams on invoicing and disputes
• Support renewals and upsell opportunities
  
  
  

Customer Satisfaction & Performance

• Be accountable for customer satisfaction metrics (CSAT, NPS)
• Identify retention risks and mitigate proactively
• Track account health and engagement
  
  
  

Team Leadership & Mentorship

• Mentor and guide a Business Analyst Intern
• Delegate tasks and ensure quality delivery
• Foster a customer-centric culture
  
  
  

How to thrive in this role?

• You have 5–10+ years in customer account management in aerospace or similar roles
• You have experience with digital products great asset
• You have strong CRM knowledge
• You have experience managing billing and contracts
  
  
  

Key Skills

• You have the communication skills and know how to manage stakeholder
• You are good at problem-solving and execution
• You have the ability to multitask and prioritize
• You have an analytical mindset
• You have leadership and coaching skills
  
  
  

This role requires a combination of office-based work and hands-on in office collaboration with Bombardier’s engineering teams, Service Centers, and customers. Occasional travel to Bombardier Service Centers, customer sites, or industry events may be required.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position! We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

Job Engineering Professional - Senior Customer Account Manager, Aircraft Health Management System

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 12846 Engineering Professional - Senior Customer Account Manager, Aircraft Health Management System