Flight Attendant - Manager Service Standards, Concierge Services & Flight Attendant - #187624

COMPANY PROFILE

Pacific Sky Aviation Inc. (PSAI) is a provider of corporate air services based in Victoria, BC. With a proven safety record, our well-maintained fleet of turboprop aircraft used to provide efficient and bespoke travel throughout North America for our affiliated companies and shareholders.

POSITION DESCRIPTION

As a Manager Service Standards, Concierge Services & Flight Attendant, you will be responsible for ensuring the safety and comfort of passengers during flights while adhering to Transport Canada regulations. You will be tasked with providing exceptional, concierge-style services to create a high-quality, customer-focused environment on board. Your role will require a balance of safety responsibilities and delivering a superior in-flight experience, including personalized services, dining assistance, and any special accommodations requested by passengers.

The salary range for this role is $95,000 - $110,000 depending on various factors, including but not limited to, experience and expertise.

JOB OVERVIEW

Passenger Safety & Security:

•Ensure compliance with Transport Canada regulations (including CARs Part 604 for Private Air Services).

•Develop a program and ensure compliance with the carriage of Dangerous Goods under CARSs 604 operations.

•Conduct pre-flight safety checks, including verifying that all safety equipment is functional and accessible.

•Demonstrate and explain safety procedures to passengers, including seatbelt fastening, oxygen mask use, and emergency exit locations.

•Handle emergency situations, such as medical incidents or evacuation, in accordance with company and regulatory protocols.

•Monitor passengers throughout the flight, ensuring that all safety regulations are followed.

•Conduct routine inspections of the aircraft to ensure it is secure and safe for flight.

Service Excellence:

•Provide concierge-type services to enhance the customer experience, including personalized requests, meal preferences, and assistance with travel arrangements.

•Develop a high level of service standards that focus on personalized attention, comfort, and guest satisfaction.

•Offer professional and courteous assistance to passengers, ensuring all needs are met with a focus on high-end customer service.

•Maintain the cleanliness and organization of the cabin, ensuring that all amenities, such as blankets, pillows, and entertainment options, are available for passengers.

•Engage with passengers proactively to offer assistance, catering to special needs, and creating a comfortable atmosphere.

Cabin and In-Flight Management:

•Monitor cabin conditions and ensure optimal levels of comfort and convenience for passengers throughout the flight.

•Coordinate with the flight crew to ensure smooth cabin operations, including managing meal service and beverage offerings.

•Provide leadership in the cabin during in-flight service, resolving issues and addressing any passenger concerns promptly.

•Assist passengers with baggage storage, seat adjustments, and other on-board requests.

•Handle and manage the in-flight beverage and catering service, ensuring quality, presentation, and timeliness of service.

Communication & Coordination:

•Act as the primary point of contact for passengers for all in-flight service inquiries, resolving concerns quickly and effectively.

•Maintain clear communication with the flight crew and other cabin personnel to ensure smooth operations during the flight.

•Assist in managing the boarding and deboarding process, ensuring passengers’ safety and comfort during these stages.

COMPETENCIES AND SKILLS

Safety and Regulatory Knowledge:

•In-depth knowledge of Transport Canada regulations (including CARs Part 604) and how they pertain to flight safety, emergency procedures, and flight crew responsibilities.

•Certification in First Aid, CPR, and AED and ability to apply these skills during medical emergencies.

•Understanding of in-flight safety protocols, including handling hazardous situations and medical emergencies.

•Familiarity with aircraft systems and operations, including aircraft safety equipment and emergency protocols.

Customer Service Excellence:

•Proven ability to maintain a high level of customer service in a demanding environment.

•Strong interpersonal and communication skills with the ability to engage with passengers of various backgrounds.

•Ability to maintain a professional, calm, and positive demeanor in high-pressure or emergency situations.

•Experience in providing personalized service, with a focus on anticipating passenger needs and exceeding expectations.

Communication and Teamwork:

•Excellent verbal and written communication skills to interact effectively with passengers, the flight crew, and ground staff.

•Strong team collaboration skills, working seamlessly with fellow flight attendants, pilots, and ground operations staff to ensure the overall success of the flight.

•Ability to multitask and manage various priorities, from safety procedures to providing concierge-style services.

Problem Solving and Adaptability:

•Strong problem-solving skills, with the ability to handle unexpected situations, such as delays, medical emergencies, or passenger concerns.

•Ability to adapt to changing circumstances and work under pressure while maintaining a high level of service and safety.

Personal Presentation and Professionalism:

•Maintain a high standard of personal grooming and professional appearance, adhering to company uniform and dress code policies.

•Exhibit excellent time management skills and punctuality, ensuring that all pre-flight and in-flight duties are performed on time and to the required standard.

Emotional Intelligence and Empathy:

•Ability to demonstrate empathy and emotional intelligence, especially when dealing with passengers who may have special needs or concerns.

•Maintain a positive and welcoming attitude, creating a comfortable and enjoyable environment for passengers throughout the flight.

Concierge-Level Service:

•Experience or ability to provide high-end concierge services, such as personalized meal requests, itinerary adjustments, special accommodations, and attention to luxury details.

•Knowledge of fine dining etiquette and presentation to ensure passengers receive the best in-flight service.

Qualifications:

•Flight Attendant Certification with a recognized aviation training program approved by Transport Canada.

•Minimum of 5 years of experience as a flight attendant in commercial aviation, or similar customer-facing roles in a high-service environment.

•First Aid and CPR Certification (mandatory).

•Valid Passport (for international travel).

•Fluency in English (additional language skills are a plus).

•High School Diploma or equivalent (post-secondary education is a plus).

Work Environment:

•This position involves frequent travel, including overnight stays and potential weekend shifts.

•Work on board commercial aircraft with varying schedules, including early mornings, evenings, and occasional holidays.

This role is integral to maintaining not only the safety of passengers but also providing an exceptional, personalized experience that ensures customer satisfaction and loyalty. The Flight Attendant must be both a safety expert and a service-oriented professional, capable of delivering a high standard of service while meeting all regulatory requirements.