Fraud Risk Analyst - #191155

About Us

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About The Work Environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. This job posting is for an existing vacancy.

About You

You think outside of the box. You are a self-motivated and proactive analyst with a strong work ethic in fraud and risk management. You are passionate about fighting fraud, analytical and curious, with a proven track record in analyzing data and fraud investigations. You have strong experience working to prevent credit card fraud and electronic payment fraud. You think ahead, like being challenged and are always willing to provide suggestions to improve efficiencies. You are comfortable with a fast-paced work environment, interpreting large quantities of data for on-going reviews of Peoples Card issuing and Money Movement business.

About The Qualifications

• 3-5 years of experience in fraud analysis and investigations in Credit card fraud prevention and electronic payment fraud.
• Bachelor’s degree in a relevant field.
• Knowledge of fraud prevention measures
• Knowledge of fraud claim adjudications and fraud recovery processes
• A team player with excellent communication skills.
• A critical thinker and problem solver with strong attention to detail.
  
  

About The Day-to-day

• Complete daily reviews of account holders or transactions across multiple systems for fraud.
• Monitor and provide fraud risk analysis of card programs to ensure fraud risk is managed within Peoples Group’s fraud and chargeback/fraud risk appetite tolerance thresholds.
• Monitor partner activity for products like Electronic Funds Transfer (EFT), Interac e-transfer (Send Money, Receive Money, Auto-deposit), Bill Pay, Visa Direct, and Mastercard Send to ensure fraud risk is managed within Peoples Group’s fraud risk appetite tolerance thresholds.
• Manage network alerts providing partners with fraud mitigation steps
• Monitor alerts via transaction monitoring systems for fraud indicators in our prepaid card portfolio, conducting investigations and making recommendations on mitigation strategies
• Facilitate client communications to investigate material increases in fraud KRIs and working with clients towards successful fraud mitigation.
• Assist in the creation and updating of relevant fraud risk policies, standard operating procedures, and make recommendations for improvement
• Support Peoples Group requests for data to respond to police investigations and government requests for information or demands to pay.
• Keep informed of industry changes, trends, and best practices, and help assess the potential impact on processes and procedures.
  
  

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.