General Manager, Customer Service - Crawler Cranes & Deep Foundation Equipment - #194224

Liebherr-Canada Ltd is seeking a strategic and results-driven leader to drive growth and operational excellence within the Crawler Crane & Deep Foundation Equipment Division (MCC). The successful candidate will support the Divisional Director in executing division-wide strategies that enhance customer service, increase sales, and improve operational processes. This role involves building strong relationships with customers and industry stakeholders, leading continuous improvement initiatives, and overseeing the development and performance of the team.
If you excel in a collaborative environment, are passionate about aligning service and sales strategies, and are committed to fostering a culture of quality, safety, and professional development, we invite you to apply and join our forward-thinking team.

Responsibilities

• Support the Divisional Director to establish and execute the Division's strategy.
• Maintain positive and harmonious working relationships with Customers, Internal, Factory& Industry Stakeholders. Regularly visiting customer sites and branches as required.
• Regular attendance/participation at industry forums and events in alignment with Strategy and Operational plan.
• Regular attendance/meetings with MCC factory in alignment with Strategy and Operational plan.
• Regular meetings with MCC Divisional Director to align customer service development strategy with sales growth strategy. Ensure customer service process flow aligns with sales process flow with proper documentation to LISA machine file (Warranty conditions, 3rd party tool approval, machine card update).
• Develop a customer service sales strategy to increase spare parts & service sales turnover and profitability.
• Develop and Maintain profit and loss responsibility, forecast and budget Capital expenditures.
• Implement and monitor continuous improvement initiatives and processes for their respective areas.
• Development and implementation of a robust Quality Management System (QMS).
• Provide guidance and ensure adherence to customer dispute resolution process.
• Ensure Managers maintain and develop capability to achieve deliverables to the Division and customers.
• Responsible for professional development, leadership competencies and succession planning of Managers.
• Support employee development and engagement through leadership, orientation, coaching, training, apprenticeships, performance management.
• Instill and promote a Health & Safety critical culture, perform legislated Health and Safety duties as required.
• Other duties as assigned.
  
  

Competencies

• At least 5+ years of experience in a senior service-focused role within the heavy equipment or closely related industry
• Must be able to travel (nationally and internationally)
• A valid drivers license and passport is required for this position 
• Well established people management, coaching and development skills
• Advanced commercial & business aucumen
• Customer Centric, demonstrated success providing customers with exemplary aftermarket support
• Strong written and oral communication skills
• Fundamental knowledge of Quality Managment & Supply Chain
• Intermediate project managment software skills
• Risk managment, Identification & mitigation
  
  

Our Offer

• Highly Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid work opportunities for select roles*
• Paid vacation starting at 4 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• Annual allowance for continuing education
• International training & development work opportunities for select roles*
• Vehicle allowance for select roles*
• And much more!
  
  

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.
One Passion. Many Opportunities.

The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)

Contact
Natalie Ely
[email protected]