IT Support Services Technologist (2) - #104680


Date: 2 weeks ago
City: Toronto, ON
Contract type: Full time
IT Support Services Technologist


Ministry of the Solicitor General


Justice Technology Services


Lindsay, Toronto

Language of Position(s):


Job Term:

2 Temporary - up to 12 months with possible extension

Job Code:

17158 - Systems Officer 4


$1,419.43 - $1,814.12 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement

Job ID:


Are you interested in applying your technical expertise, problem resolution and client relationship skills to support the crucial work of correctional services? Do you thrive in fast-paced and service delivery-oriented environments? Do you enjoy working directly with clients and providing great customer service? If so, consider this exciting and meaningful opportunity to work with the Justice Technology Services (JTS), Service Management Branch (SMB) within the Ministry of the Solicitor General.

Bring your advanced information technology expertise, technical skills and client services abilities to support the management and troubleshooting of local IT asset environment and support site readiness for the implementation of emerging technologies, such as integrated room audio/video technology; and remote appearance technology in Institutional and Community Correctional Services.

Note: This is an operational, front-line, on-site presence position requiring a high level of engagement with clients and stakeholders in correctional institutions and probation and parole offices. Travel may be required to multiple sites.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?
As an IT Support Services Technologist, you will:

• perform regular walkabouts to review and be accountable for desktop environment and technology.
• conduct/oversee preliminary studies, feasibility studies and cost benefit analysis for planning and complex moves.
• provide technical expertise and support to justice sector stakeholders, clients and leads in the evaluation, installation, administration, maintenance and operation of hardware, network and software, including customized technology.
• oversee continuous maintenance, monitoring, and testing of systems as primary or backup support to prevent unnecessary downtime by: identifying and performing troubleshooting in relation to overall system performance (hardware/software/network), investigating problem areas and recommending enhancements/improvements, and implementing modifications that will support end users.
• act as the primary regional point of contact for multi-tier support for justice sector technology (virtual and physical) for problem diagnosis/problem management.
• lead root cause analysis and foster a collaborative work environment within JTS, SMB regional field services offices, other branches, I&IT cluster and business stakeholders in problem resolution to minimize business interruptions.
• liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required.

Lindsay (541 Highway 36) Location:
The position in Lindsay is a front-line, on-site position, requiring a high-level of on-site engagement with clients in correctional institutions and probation parole offices.

Toronto (21 College St) Location:
The position in Toronto is a front-line position, based at the corporate office and will have a higher focus on providing technical expertise, insights, and support on readiness activities for the implementations of projects and remote technical support to users and colleagues across the province. This position will also require site visits to correctional institutions and on-site support to multiple sites.

How do I qualify?
• you must have a minimum of a valid driver's license class “G” or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available.Technical Knowledge and Skills:
• You have technical knowledge of various types of audio/video hardware, computer hardware and peripherals (i.e. corrections / in-court technology, desktops, notebook computers, printers), and peripherals-network topologies, wiring, routers, hubs, local area networks (LANs) and wide area networks (WANs).
• You have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures.
• You have knowledge of remote administration tools, software and methods.Analytical and Problem Solving Skills:
• You have problem solving skills to diagnose software/hardware/network conflicts or failures and implement corrective action.
• You have evaluative skills to assess ongoing system performance and provide quality control assurance.
• You have analytical skills to assess requirements and respond to client needs.Communication and Interpersonal Skills:
• You have written communication skills to write request for proposals (RFPs) and request for information (RIFs) and prepare documentation on technical requirements as well as training manuals.
• You have interpersonal skills to interview stakeholders and gather information and requirements.
• You have oral communication skills to discuss technical requirements and design elements and related hardware/software issues.
• You have relationship management skills to liaise with third-party hardware, software, and telecommunications vendors.Project Management and Leadership Skills:
• You have knowledge of project planning methodology and project management skills to direct resources, negotiate priorities and monitor project progress.
• You have leadership skills to provide oversight to the activities of in-court technology and major trial planning.
• You have knowledge of training methods and practices to preparing training outlines and deliver training.
Additional Information:


  • 1 English Temporary, duration up to 12 months, 541 Highway 36, Lindsay, East Region, Criminal Record and Judicial Matters Check
  • 1 English Temporary, duration up to 12 months, 21 College St, 3rd Flr, Toronto, Toronto Region, Criminal Record and Judicial Matters Check

Compensation Group:

Ontario Public Service Employees Union


Information Technology

Posted on:

Wednesday, February 7, 2024

  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

  • Less qualified applicants may be considered on an underfill basis.
  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
  • W-SL-206993/23(2)
How to apply:
  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, February 28, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée

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