Lead-Scheduling Coordinator - #188981

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.

Lead Staff Scheduling Coordinator

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates Wellbrook Place East and West, a combined 632-beds Long Term Care Home and part of PCH’s larger strategy that will introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.

Position Summary:

The Lead Staff Scheduling Coordinator plays a crucial role in ensuring efficient operations, managing staff schedules, and providing data-driven insights for various departments. Reporting to the Office Manager, the Lead is responsible for overseeing the activities within the Staffing Office and supporting the Staff Scheduling Clerks and Coordinators to meet staffing needs and organizational goals. The Lead Staff Scheduling Coordinator will oversee the daily operations of the Staffing Office team, including Staff Scheduling Clerks and Coordinators, while also performing day-to-day scheduling coordinator tasks.

Key Responsibilities:

Lead Responsibilities And Oversight

• Leadership and Oversight
• Oversees the overall staff scheduling process, ensuring optimal staffing levels and workflow efficiency across both Homes.
• Maximize the effective utilization of the Staff Resource Team to support staffing needs and reduce scheduling gaps.
• Monitor performance standards and collaborate with Managers or the ADOC to address non-conformance, implement revisions, and support continuous improvement.
  
  

• Compliance
• Ensures all scheduling practices align and comply with relevant collective agreements (e.g., ONA, SEIU) and staff guidelines.
• Audit pre-posted schedules, investigate inaccuracies, and handle staffing complaints related to posted schedules and overall scheduling issues.
  
  

• Problem Solving
• Address and resolve scheduling issues and collaborates with team members (EDs, DOC, ADOC, RN-in-charge) to ensure timely and effective solutions.
  
  
  

Staff Scheduling Coordinator Responsibilities

• Schedule Creation and Management: Develop and maintain accurate staff schedules based on workload, employee availability, and organizational needs.
• Staffing Needs Assessment: Assess staffing requirements for weekdays, weekends, and statutory holidays in collaboration with Managers.
• Communication and Coordination: Communicate schedules to staff, address scheduling issues, and coordinate with Managers to ensure smooth operations.
• Data Analysis and Reporting: Collect and analyze data to identify trends, optimize staffing levels, and support decision-making. Prepare clear and concise reports for performance monitoring, quality improvement, and program planning.
• Presentation of Findings: Present scheduling data and recommendations to stakeholders through reports, presentations, and other formats.
• Policy and Procedure Implementation: Support the development and implementation of scheduling policies, procedures, and best practices.
• System Implementation: Assist in the implementation and optimization of computerized and centralized scheduling systems.
• Troubleshooting and Problem Solving: Investigate and respond to complex scheduling challenges and inquiries, including staff replacement issues, grievances, and data report interpretations.
  
  
  

Skills:

• Strong organizational skills
• Excellent communication presentation skills
• Proficiency in scheduling software and data analysis tools
• Ability to work independently and collaboratively in a team environment
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Demonstrated ability in data analysis and reporting
  
  
  

Qualifications:

• College/university diploma/degree in Health Administration or equivalent
• 2 years’ Scheduling experience
• LTC or healthcare experience preferred
• MS Office (Outlook, Word, Excel, PowerPoint, MS Teams.)
• Knowledge of Dayforce programs and electronic time sheets/schedules
• Ability to understand scheduling language
• Demonstrated leadership and communication skills
• Enhanced knowledge of LTCHA, Ont Reg 79/10, & Collective Agreements
• Proficiency in a second language is considered an asset
• Demonstrated leadership and communication skills
  
  
  

Possession of strong motivational, team building and time management skills

PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.

To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/



To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/



Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.