Manager, People & Culture - Corporate - #194253

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, People & Culture – Corporate

We have an exciting opportunity for a Manager, People & Culture (P&C) role. The Manager, People & Culture will be aligned to specific Corporate department(s) / client group(s) to provide ongoing HR and people management support and advice to leaders, enabling them to make informed business decisions that have people implications. The Manager, People & Culture will partner with business leaders at various levels, to execute several or all of the following disciplines (in partnership with Centres of Excellence): recruitment, performance management, talent development, succession planning, learning & development, employee engagement, employee relations, compensation, and change management.

This role is based in Four Seasons, Toronto Corporate Office, reporting to the SVP, Corporate People and Culture. This role involves interactions with stakeholders at various levels, both internally and externally.

Key Activities

Recruitment / Talent Development / Performance Management

• Work closely with business leaders to have clear understanding of business environment, strategy, talent needs and people implications.
• Lead full cycle recruitment process for assigned corporate department(s) and work with leaders to ensure proper onboarding & orientation.
• Work with COEs on development of department-specific people solutions related to talent management, development planning, succession planning, training programs (facilitation and coordination).
• Collaborate on cross-functional initiatives and enterprise-wide P&C programs (e.g., mid-year reviews, year-end performance and compensation cycles, talent assessments) by supporting implementation, change management, and consistent messaging across all Business Partner teams.
• Identify talent issues and impact on business and work with leaders to design plans to mitigate.
• Lead performance management process for client group.
• Facilitate/coordinate Four Seasons training programs.
• Support the administration of various processes to ensure timely and accurate record keeping in Workday.
• Assist in immigration process as required.
  
  

Employee Engagement

• Help to define employee engagement goals and strategies to drive increased engagement.
• Proactively identify issues that might impact engagement and develop plans to mitigate risks.
• Work with leaders to define and implement tactics that positively impact team culture and enhance overall team performance.
• Support DIB strategy and tactics for corporate offices.
  
  

Coaching/ Consulting/ Change Management

• As a trusted advisor to business leaders, provide sound advice on people plans that contribute to the client groups strategic decision-making.
• Provide communication and change management expertise on business initiatives and assist people leaders at all levels facilitate change.
• Support global P&C initiatives to all assigned corporate department(s).
  
  

Liaise between Client Groups and P&C Centres of Excellence (COE)

• Continuous improvement mindset to solve individual issues, and to instill best practices or systems thinking to embed processes to solve for future issues.
• Obtain relevant data from P&C COEs and interpret for assigned corporate department(s).
• Communicate and translate global P&C solutions to assigned corporate department(s) – e.g., talent reviews, succession planning, changes in P&C policies/programs, etc.
• Act as subject matter expert when working with COEs on development of local people processes and projects.
• Implement various P&C policies and processes.
  
  

Key Skills/Who You Are

• Strong Business Partner: Has strong business acumen and understanding of business goals in order to assist leaders in solving organizational, people and change priorities.
• Cultural Engagement Expert: Has a keen awareness of and understands the business value of a highly engaged employee culture and can leverage sound and consistent P&C policies and processes to foster and drive an engaged culture.
• Strategic Problem Solver: Easily navigates between the development of long-term strategy and short-term tactical needs required to deliver business and people goals.
• Trusted Advisor: Develops relationships across all functions and management levels. Highly credible and able to deal with sensitive and confidential information. Excellent business acumen along with multi-cultural and interpersonal skills consistent with best practices in a global environment.
• Excellent Communicator & Change Agent: Highly skilled in all modes of communication with ability to communicate clearly and concisely. Understands the value of diverse input from stakeholders and can productively challenge status quo to achieve improvement and change.
• Champion of Operational Excellence: Creates and delivers effective and efficient People processes and services balancing unique business needs with consistency and economies of scale.
  
  

What You Bring

• Post-secondary education with a focus on HR or business-related discipline, or equivalency. CHRP or SHRM an asset.
• Minimum 5 years’ experience in HR business partner or generalist discipline in a complex business.
• Working with globally dispersed teams and client groups located across multiple time zones an asset.
• Previous experience with Workday (HRIS) an asset.
  
  

Travel

• Limited travel required (up to 10%)
  
  

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

All candidates must be eligible to work in Canada

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.