Manager, Programming & Community Relations - #188474

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type


Regular

Job Description


POSITION SUMMARY: In accordance with established procedures, policies, and available tools, this key programming role is responsible for Programming and Community Relations operations of the resident system, including staff development, program creation, and local relations and promotions. In addition, the incumbent is responsible for ensuring that all activities meet legal requirements, company goals and community needs and works in support of the department business plan, Key Performance Indicators, operational standards, and company objectives.

Key Responsibilities

• Responsible for hiring, training, and supervising the Programming & Community Relations team.
• Responsible for the performance management of direct reports. Ensures employees are aware of responsibilities and sufficiently prepared to fulfill them according to department expectations. Builds, motivates, and leads a collaborative, cooperative, results-oriented team.
• Ensure that department operations meet all regulatory and legal requirements and that all staff and volunteers are fully aware of these requirements and their obligations as stated within the Broadcasting Act, CRTC Regulations, Copyright, Libel and Slander Laws.
• Channel: Responsible for the channel content, scheduling, quality and overall look – ensuring that it complies with our department standards. Ensures web and social media sites are updated regularly and that content for the site is a priority.
• Production: Actively participates in production.
• Training: Identifies all opportunities for training, establishing a positive environment for staff and volunteers to learn and grow in their roles. Provides coaching and training for crew, including staff, volunteers, coop students and community members, to ensure that they can adequately perform their roles.
• Volunteers: Build a strong volunteer program through recruitment and retention. Recognizes contribution and rewards involvement of volunteers. Promotes volunteerism in the system.
• Safety: Ensures all company and industry safety standards are met. Promotes safe working practices. Completes necessary forms and reports deficiencies or occurrences immediately. Stays current with all necessary safety training and ensures employees are fully trained and compliant.
• Administration: Maintains accurate records, prepares reports and justifies/explains results (ex: meeting minutes, monthly production reports, CRTC Logs, Sponsorship and Contra agreements, Statistics Canada reports). Coordinates weekly production meetings.
• Branding: Ensures consistent application of Company image, logo and identification as per the Company standards and promotes positive image of Cogeco through all production and community relations activities.
• Community Relations: Ensures media, public, customer inquiries are forwarded to the relevant company representatives. Solicits local partnerships and sponsorship opportunities.
• Budget: Responsible for managing operational budget.
• Assists with special projects, and performs other duties as required.
• Incumbent must set annual objectives for employees under his/her supervision, review them based on any new operational requirements, and administer the Performance Management process.
• As part of his/her function, incumbent must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.
• To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
  
  

Essential Qualifications


ACADEMIC TRAINING

• College Diploma or Bachelor’s degree in Television broadcasting or related discipline required.
  
  

Work Experience

• Minimum 8 years television experience in production environment. Familiar with digital and non-linear workflow. Experience with live and post production television and studio and mobile environments. Familiar with copyright and regulatory framework.
• 2-3 yrs. experience in a leadership role required.
  
  

SPECIFIC COMPETENCIES

• Strong communication (verbal and written) and excellent interpersonal skills.
• Developed troubleshooting, coaching, problem solving, facilitation, and conflict resolution skills to effectively resolve employee/customer issues.
• Demonstrated critical thinking skills along with strong decision-making skills.
• Demonstrated leadership and people management skills.
• Demonstrated ability to lead high performance teams.
• Results oriented with proven management and leadership abilities to effectively meet KPI’s, quality, and service objectives. Strong sense of ownership.
• Strong computer skills.
• Open minded and willing to consider and evaluate alternatives. Team oriented, customer focused and professional.
• Self motivated. Takes initiative in identifying and resolving problems independently while still recognizing the impact on others. Monitors own work for quality.
• Ability to work with conflicting priorities in a fast-paced environment.
• Strong customer focus (internal and external).
• Detail oriented, with attention to quality and accuracy including good organizational skills.
• Good decision making skills in line with established policies and procedures in a timely manner regarding own work.
• Working knowledge of popular social media tools and be able to incorporate into the strategic goals of the Company.
• Valid Ontario Driver’s License.
  
  

PHYSICAL DEMANDS AND VISUAL ACUITY

• Required to lift heavy weights, climb ladders, and scaffolding, and sit or stand for extended periods of time.
  
  

NOC CODE : 0512

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

• Site
  
  

Location :

Niagara Falls, ON

Company


Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]