Manager/business partner - IS&T operations - #110825

CGI Group

Date: 3 weeks ago
City: Kitimat, BC
Contract type: Full time
Position Description:

Ready to join an outstanding culture that cares about diversity and inclusion, corporate social responsibility, with the freedom to innovate, influence decisions, and chart an exciting career?

CGI is more than just an IT company; be part of a team that supports the local community with the ability to draw on global outstanding talent. Benefits include a share purchase program, profit sharing, wellness credits, training and development programs, and flexible work schedules and locations!

This is a great opportunity to work for a world class enterprise prioritizing Health and Safety of its employees, clients and partners, in Kitimat, BC. The selected candidate will perform on a day shift in an English-Speaking environment collaborating with a divers group of colleagues from many places and cultures around the world.

Your future duties and responsibilities:

We are looking for a Senior Technical Specialist who will coordinate services related to supporting and operating mission critical Information Systems and Technologies mainly for our client’s facility in Kitimat. This is an excellent opportunity to join a team whose main objective is to ensure the stability of operations, helping the enterprise achieve its productivity objectives. The role will encompass direct contact and collaboration with local and/or remote service owners and experts, third party stakeholders and internal functions of their operations such as Automation, Engineering, Procurement and others. Specific duties will include:

• Prioritize the health and safety of the client’s employees and contractors and ensure that the IS&T contributes to minimizing the impact on the environment
• Ensure that the local team members and contractors perform detailed HSE risk analysis related to their tasks
• Review and maintain the business risk register for IS&T manufacturing
systems ensuring adequate governance and adequate mitigation measures are put in place and followed
• Partner with internal customers, stakeholders and IS&T service providers
on a regular basis to evaluate the performance of the services. Maintain and negotiate Service Level Agreements
• Represent the business and its priorities in the matter of service incidents
and problems, risks identification, recommendations, and solution implementation.
• Follow-up with the service providers on the performance of preventive
maintenance tasks and system health checks
• Create and maintain operations action plan focusing on problem resolution, specifically when need arises to coordinate problem involving multiple services
• Understand the IS&T cost model and provide advice and coaching on IS&T costs control. Drive operational cost improvement initiatives
• Based on the risk level, work with the Demand Management Specialist on structuring projects that prioritize investment in the mission critical systems upgrade
• Work with project managers to prepare system and application operations model and handover plans
• Act in the role of IS&T Business Partner during their absence

Required qualifications to be successful in this role:

• B.Sc. Computer Science, Computer Engineering or a related discipline
• At least 7 years of relevant experience in Information Systems Operations and Support
• Demonstrated influence leadership qualities, self-motivated and
resourceful with good interpersonal skills
• Motivated to work in a collaborative culture with your peers, including global teams world-wide
• Excellent listening skills to understand and clearly define clients or colleagues needs
• Strong verbal and writing skills to convey and articulate information effectively to technical and non-technical people
• Willingness to learn new technologies while working in a fast-changing environment and help continue our transition to IS&T 4.0
• Capable to work independently, excellent attention to detail and multi¬ tasking ability to work under pressure
Project Management ecperience, ITIL or DevOps is an
• Understanding of Lean Six-Sigma business improvement approach is an asset


  • Leadership
  • Resource Management
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ''members'' because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

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