Operations Administrator – Insurance & Accident Management - #179346

Operations Administrator – Insurance & Accident Management – Hybrid Role

For over 45 years, Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking a highly organized and detail-oriented Operations Administrator – Insurance & Accident Management to join our team. In this role, you will collaborate with internal and external stakeholders to ensure efficient processing of insurance and accident-related matters while maintaining a high level of accuracy and professionalism. This role offers a hybrid work arrangement, requiring in-office presence 2 to 3 times a week (Markham Office)

Key Responsibilities:

• Collaborate with internal teams, brokers, and insurance agents across Canada to manage insurance and accident-related processes efficiently.
• Proactively oversee monthly insurance renewals and address inquiries promptly and accurately.
• Review policies for completeness and accuracy, following up with clients and brokers as needed.
• Communicate with agents, customers, and vendors to resolve insurance discrepancies.
• Conduct data audits and maintain up-to-date internal databases.
• Work closely with adjusters and management on administrative matters, ensuring effective communication across departments.
• Identify opportunities for process improvements to enhance service quality and efficiency.
• Ensure team goals, including turnaround time, are consistently met.

Qualifications:

• Post-secondary education in Business Administration or equivalent experience.
• Ability to multitask and work efficiently in a high-volume environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• High attention to detail with the ability to identify and resolve inconsistencies.
• Client service-focused mindset, demonstrating professionalism, integrity, and tact when dealing with vendors and internal clients.
• Proficiency in Microsoft Office; experience with Salesforce or similar CRM software is preferred.
• Bilingual in English and French is an asset but not required.
• Open to new graduates!

What You Can Expect from the Company:

• Open, positive, and collaborative teamwork environment.
• Competitive compensation and full benefit plan.
• Opportunity for growth and career development in a family-owned, nimble, and customer-centric work environment.

We look forward to welcoming a motivated individual to join our team and contribute to our continued success. Apply today and become part of our dynamic company culture!

How to Apply

Our online application will give you the option to apply to this role as a complete person - not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take about 10-15 minutes to complete. You can get a copy of your assessment when you're done by logging into the application tool.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Need Help” button in the application. We will review applications as they are received and look forward to hearing from you.

Thanks to everyone who applies; Only the selected candidates will be contacted for the next step in the hiring process.