Operations Specialist - #195737

Location: This role which requires at least 3 days on-site at our office in Burnaby and up to 2 days remote per week.

Salary: $65,000 - $75,000

Actual compensation within the range will be based on experience. We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The Operations Coordinator will support the execution of new initiatives, projects and growth plans. In this role, no two day will ever be the same, the Operations Coordinator will support the Head of Operations in implementing strategies for retail operations and customer experience. This role involves creating high-standard operational guides, managing communications, coordinating store openings, testing new systems, and providing administrative support to ensure smooth and efficient operations.

Purpose of the role

You'll be working closely with the Head of Operations to help bring the retail operations and customer experience strategy to life. A big part of your role will involve creating and maintaining high-quality guides and policies for retail operations. You’ll also be supporting Partner-facing communications—things like packs, news posts, and tasks. When it comes to new store openings, you’ll be the one keeping everything on track—managing planners and trackers to make sure resources are in place and everything runs smoothly. You’ll also get involved in testing new systems like patient management and scheduling tools, always with an eye on how they impact both colleagues and customers.

Key Responsibilities

To really make an impact, you’ll want to understand the Specsavers customer journey inside and out. That way, you can support other teams as they roll out new in-store initiatives. Staying connected with field teams—like Regional Relationship Managers, Clinical Support Consultants, and Regional Training Managers—will help you stay on top of Partner feedback and any issues that come up. You’ll also be managing the team’s budget tracker to keep costs accurate, and providing admin support to the wider Central Operations team. And finally, you’ll be encouraged to bring fresh ideas to the table and share best practices to keep improving how things are done—all while keeping the Specsavers’ values and behaviours front and centre!

Essential

What We’re Looking For

• Excellent planning and stakeholder management skills
• Effective verbal and written communication skills at all levels
• Proactive approach to problem-solving and business improvement.
• Enjoys working in a fast-paced environment
• Self-starter
• High attention to detail
  
  

Nice to have

• A background in operations coordination
• Understanding of the optical business and market
• Background in administration or planning
  
  

Our Fellow ‘Speccies’ Enjoy

Generous vacation allotment and 1 paid volunteer day

1 extra paid day off and an eyecare voucher on your birthday

RRSP matching

Quarterly performance bonus

Healthcare spending account

Health and dental benefits effective on your first day

Team and company social events

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver our purpose

Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making

Compassionate: We care, support, and help each other

Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.