Operations Support Administrator - #231926

Job Description

We are looking for a proactive and detail-oriented individual to join our Operations Support department. The successful candidate will play a vital role in supporting customer billing, account administration, and overall operational efficiency. They will be a key part of our team, ensuring accurate and timely service delivery. This role offers a competitive compensation package, comprehensive benefits, and excellent growth opportunities in a collaborative environment.

What We Offer:

We’re committed to supporting your success—both professionally and personally. Here’s what you can expect as part of our team:

• Competitive compensation, including quarterly performance bonuses
• Comprehensive benefits package; company-matched RRSP, health, dental, vision, prescription, life, and disability coverage
• Wellness supports and employee assistance: fitness reimbursement, employee recognition, and company discounts
• Workplace perks: free covered parking and an on-site fitness facility
• Excellent learning, professional development, and career growth opportunities in a collaborative, high-performance environment using modern tools and systems
  
  

Salary Range: 44 - 65K

Responsibilities

• Respond to customer billing, account, documentation, proof-of-delivery, reconciliation, and dispute inquiries in a timely and professional manner
• Support customer account administration, including set-ups, billing adjustments, voids/rebills, approvals, and required documentation
• Monitor automated AP/AR processes, including RPA reports, Kofax validation, exception checks, and follow-up on items requiring manual review
• Coordinate operational and administrative support, including shared inboxes, documentation, supplier/carrier support, cargo insurance certificates, onboarding logistics, and office coordination
• Identify opportunities to improve accuracy, and support further process and administrative efficiencies across the team
  

Qualifications

• Post-secondary education in business administration, logistics, accounting, or a related field is required; completion of a related degree is considered an asset
• Entry-to-intermediate administrative experience, preferably in logistics, transportation, finance administration, customer service, or a related operational environment
• Strong customer service skills with the ability to respond effectively to internal and external inquiries
• Excellent attention to detail, accuracy, organization, and follow-through
• Strong systems aptitude and comfort working with Microsoft Office tools, shared inboxes, reporting tools, and business systems; experience with E1, TMS, Kofax, RPA-enabled processes, or similar systems is considered an asset
• Ability to manage multiple priorities, follow established processes, and identify opportunities to reduce manual effort and improve administrative work
• Clear communication skills, both written and verbal
• Self-motivated, adaptable, and comfortable working in a fast-paced, team-based environment while supporting accuracy, efficiency, and continuous improvement
  
  

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

JDI Logistics is a global provider of third-party logistics, warehousing and distribution, load brokerage, and intermodal marketing. We focus on offering solutions for the most complex and challenging material movements, utilizing a lean and efficient process model. From singular freight solutions to large supply chain management, JDI Logistics can integrate and manage a wide array of logistics services.