Order Fulfillment & Customer Service Representative - #231364

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary

The Customer Service Representative administers all service documentation for the service department. Based on a 4-day work week at our Calgary office, your aim is to be a reliable customer service representative.

This role involves both Order Fulfillment and Customer Service elements. The ideal candidate will deliver an exceptional customer experience by efficiently coordinating order fulfillment activities, responding to customer inquiries, resolving issues proactively, and ensuring accurate and timely processing of orders. They will serve as a reliable point of contact for customers and internal teams by demonstrating professionalism, strong communication skills, attention to detail, and a customer-centric approach that supports operational excellence and reinforces the company’s positive reputation.

Description Of Job Responsibilities

• Purpose & Values: Live and demonstrate the company’s purpose and values, anchored around delivering excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Convert BC Quotes into Sales orders.
• Review sales orders to ensure everything matches the quote.
• Verify the accuracy of the sales order against the customer’s purchase order.
• Ensure customer PO# is entered and a copy is attached to the sales order.
• Verify taxes are correct (must match the province product shipping to).
• Shipping method.
• Payment terms.
• Enter necessary notes in the sales order for purchasing.
• Contact customers when required for credit card payment information.
• Process credit cards for payments.
• Email credit card receipts to customers and attach a copy to the sales order.
• Email order confirmation to customers.
• Continuous follow-up on orders that are waiting for products from suppliers.
• Communicate with the sales/customer if the order will not ship to the customer by the required date.
• Daily review of the CSR report to identify orders ready to ship.
• Daily review of the CSR report for follow-up on orders not ready to ship.
• Create shipping documents and send them to the warehouse (print pick slip).
• Communicate with customers regarding shipping information when required.
• Regularly checking incoming emails.
• Respond to customer inquiries about orders/invoices.
• Invoice sales orders.
• Calculate freight charges for the invoice.
• Enter invoices on online portals where required.
• Send RMA to customers for product return.
• Issue credit notes to customers.
• Participate in warehouse inventory counts.
• Other duties as requested.
  

Requirements And Skills

• Minimum of a high school diploma or equivalent. Post-secondary education in Business Administration or a related discipline would be considered an ASSET.
• Previous experience in an Order Fulfillment role is preferred and considered an ASSET
• Proven experience as a Customer Service Representative in a sales-oriented environment.
• Familiarity with technical products and a demonstrated ability to effectively understand and communicate technical information.
• Attention to detail.
• Ability to adapt to changing priorities and working in a fast-paced environment.
• Ability to work cooperatively in a team environment.
• Time management skills.
• Excellent verbal and written communication skills.
• Computer skills with proficiency in ERP software, Excel, Word, and Outlook.
  
  

Job Types: Full-time, Permanent

Benefits

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care