Order handling specialist (temporary contract) - #181919

Order handling specialist (temporary contract)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Sales Specialist

Your role and responsibilities

• Offers technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performs analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Shares best practices and lessons learned.
• Prepares and checks technical articles for publication.
• Develops and maintains new sales opportunities and resolves specific customer problems.
• Ensures the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
• Ensures achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Defines cost for the proposed solution and communicates to the Sales organization.
• Provides technical support to the Sales team during technical meetings, product presentations, and negotiations with customers and offers product/ solution/service-related training.
• Prepares/supports the preparation of technical/commercial offers based on customer specification requirements, business unit, and Sales organization directives.
• Ensures technical and financial aspects of offers, including price and trading conditions, are appropriate.
• Provides information for the risk review process in accordance with ABB policy and participates in the risk review assessment as required.
• Analyzes customer needs and competitor offers by leveraging general market information and insights provided by the Sales organization.
• Analyzes lost proposals, identifies the potential cause, and recommends future actions in cooperation with the Sales/ business unit to achieve improved results.
  
  

Qualifications for the role

• The candidate must possess an understanding of the electrical supply industry.
• Role requires 2 days a week in office.
• Technical IT skills such as Excel, Word, PowerPoint.
• Team player with the ability to work with a diverse group of peers.
• Change agent with the will to explore new options and strategies.
• Willingness to meet and exceed customer expectations and offer superior service levels.
• Experience in the following functions are a plus: Distribution channel inside or outside sales, Manufacturing company inside or outside sales or related industry experience would be an asset., Electrician or CET, Experience as a pricing coordinator, project bidding or executing sales strategy would also be an asset.
  
  

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program
  
  

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.