Pharmacy Assistant Team Lead-1 - #104691

Shoppers Drug Mart

Date: 2 weeks ago
City: Mississauga, ON
Contract type: Full time

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.


1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why is this role important:
The Pharmacy Assistant (PA) Lead will assist the Pharmacy Operations Management Team in overseeing the day to day workflow process of their department within Operations, and to ensure optimal customer service to MediSystem clients, the needs of the staff and the organization are met. The PA Lead will provide coaching, and leadership to their teams, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a PA Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders.

What you'll do:

  • Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.

  • Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients

  • Organize and manage the workloads and priorities of the team

  • Provide effective leadership and regular coaching to team members to improve productivity and their development, and to keep them informed on current and new processes

  • Regularly meet with the Pharmacy Management team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations

  • Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive subject area, mid-year and annual reviews are conducted

  • Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation

  • Ensure proper daily staffing levels to optimize performance of the operation and the staff.

  • Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property

  • Ensure effective integration of new team members to the organization

  • Effectively communicate with customers to provide information and thorough feedback regarding their inquires

  • Ensure the effective completion of all tasks within the operation

  • Ensure employee compliance with guidelines and standards for the operation

  • Ensure that proper customer service standards are set, in collaboration with Operations Manager, and ensure that the operation meets these standards

  • Ensure ongoing staff communications on client service matters to ensure a high level of client satisfaction with MediSystem services.

  • Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring :

  • A minimum of three (3) years of pharmacy work experience

  • A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture

  • Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months

  • Knowledgeable of drug names and the ability to interpret written prescriptions an asset

  • Strong computer skills with the ability to navigate through a variety of computer systems quickly

  • Ability to work in a fast paced environment

  • Excellent organization and time management skills

  • Excellent leadership, communication, customer service, and interpersonal skills

  • Great teammate and able to work with minimal supervision

  • High attention to detail

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:


Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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