Quality Assurance Supervisor - #227630

Company Summary

At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health

We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.

Position Overview

Germiphene Corporation, a Young Innovations company and Health Canada-licensed manufacturer of dental pharmaceutical and natural health products, is hiring a Quality Assurance Supervisor. Reporting to the Quality Manager, this is a hands-on leadership role with accountability for the day-to-day health of the QMS, including investigations, annual product reviews, KPI trending, and SOP authorship across both Drug GMP and ISO 13485 / MDSAP frameworks. The Quality Supervisor leads a team within the Quality Assurance Department and is accountable for the supervision and development of assigned staff to drive timely, defensible closure of deviations, CAPAs, and out-of-specification events. They will be expected to strengthen the QMS through KPI trending, SOP authorship, and continuous improvement work that reduces repeat failures and supports audit readiness.

You’ll Like This Role If

• You like structured problem-solving and the satisfaction of getting to a real root cause.
• You write clearly and plainly, and you can defend what you wrote in front of an auditor.
• You are comfortable juggling several investigations, CAPAs, and deliverables at once and pushing each forward without losing the thread.
• You enjoy working with people across Operations, QC, RA, and R&D, and you can mentor junior staff on RCA and quality documentation.
• You are comfortable leading a small team, and you see developing your direct reports as part of how quality improves.
• You want to see the impact of your work - in this role, your investigations and trending directly shape how the site improves.
  
  

Why You’ll Love Working Here

• Medium sized company – not too big, not too small – just enough to get things done and see your impact.
• Did we say benefits? Health, dental, and vision coverage; group RRSP; parental leave; statutory holidays; paid time off; short- and long-term disability insurance; employee assistance program; and more.
• Real ownership from day one. You will lead investigations end to end, author SOPs that go into production, and see your trending work shape decisions across the site.
  
  

Who You’ll Work With

• You will report to the Quality Manager and work closely with QA, QC, Operations, Regulatory Affairs, and R&D colleagues at the Brantford site, as well as Young Innovations corporate Quality counterparts at our sister facilities.
  
  

What You’ll Do

• Investigations and CAPA
• Lead investigations of deviations, out-of-specification (OOS) results, non-conformances, product complaints, and rework events.
• Apply structured root cause analysis tools (Fishbone, 5 Whys, FMEA) and author clear, defensible investigation reports.
• Drive all investigation CAPAs to closure, including verification of effectiveness.
• Identify systemic issues across investigations and escalate to the Quality Manager as appropriate.
• Annual Reviews and Summary Reports
• Lead Annual Product Quality Reviews (APQR) for assigned products, including data compilation, trending, and conclusions on process state of control.
• Coordinate Annual Summary Reports (ASR) with Regulatory Affairs including literature searches and adverse-event data review.
• Support pharmacovigilance data collection and prepare Issue-Related Summary Reports (IRSR) at the request of Health Canada or the VP Quality.
• SOPs, KPIs, Audits, and Continuous Improvement
• Author, revise, and approve SOPs and forms within delegated authority.
• Track and report on quality KPIs informed by complaint trends, and deviation/OOS history; identify improvement opportunities and partner with Operations and QC to eliminate recurring failures.
• Lead internal audit response and act as subject-matter expert during external audits (Health Canada, MDSAP, ISO 13485, customer) under the direction of the Quality Manager.
• Mentor and provide technical guidance to QA Associates and shop-floor QA staff on investigations, RCA, and documentation.
• Staff Supervision
• Supervise assigned quality department direct reports, including day-to-day workload assignment and prioritization.
• Conduct performance reviews and provide ongoing coaching and feedback to support individual development.
• Identify training needs and coordinate or deliver GMP and role-specific training for direct reports.
• Escalate performance concerns to the Quality Manager as appropriate.