Remote Bilingual Customer Relations Specialists - #94860

Randstad Canada

Date: 2 weeks ago
City: Ottawa, ON
Contract type: Full time

Are you looking for a full time permanent position ?
Are you looking for a work from home opportunity?
Are you passionate about helping customers ?
Do you have excellent communication skills in French and English?
Do you have the have experience working in a call center/face to face customer service role ?

If you answered "YES" to these questions, email me your resume at ************* for expedited consideration.

Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.

Hours of Operation: Monday - Friday- 6.30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)

Don't miss out! These would be your advantages:

-Full time hours
-Paid training program, followed by 2-3 weeks of mentorship
-Three paid Personal days, paid vacation, and a wellness account
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!

Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):

-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

-Excellent English and French communication skills
- Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
- Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
- Minimum High school education required
- Strong computer/multitasking skills
- Previous Customer Service or Call Centre experience is required
- Ability to work under pressure and be adaptable

You can apply directly or send me your resume at *************

Please note: Position is dependent on reliability clearance

We thank all those for applying.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to ************* to ensure their ability to fully participate in the interview process.

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