Reservations Agent/Elopement Coordinator - #104861

Wickaninnish Inn


Date: 1 week ago
City: Tofino, BC
Salary: CA$21 per hour
Contract type: Full time
Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Front Office team as a Reservations Agent/Elopement Coordinator, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

The Reservations Agent/Elopement Coordinator position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of elopement packages taken through the Front Office/Reservations. The Reservation Agent/Elopement Coordinator will be responsible for creating Elopement Resumes on a weekly basis. Hours of work, as well as work days will vary.

As a Reservations Agent/Elopement Coordinator you will:
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Forbes and AAA 4 & 5 Diamond Standards
Monitoring and responding to all e-mail inquiries
System entry of reservations
Ongoing checks for accuracy and guest confirmations
Be responsible for the management and booking of Elopement over the phone, by email, and through online platforms
Organizing all elements of the Elopement Package consisting of 2 - 12 guests
On-site contact for elopement guests when on shift
Coordination of and point of contact for all outside suppliers required for such weddings, i.e. flowers, photographer, etc. for elopements along with outfitters and other suppliers
Coordination and liaison between all internal departments to ensure all details of the Elopement are taken care of and communicated efficiently
Prepare weekly resumes to share with the senior management team
In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required
This position will also be expected to assist on the Guest Reception desk in a limited capacity of a Guest Service Representative whenever necessary.
Weekend shifts will be required

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Profile description

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

Previous Front Office/Guest Service experience required
Knowledge of local area, recreation, and various event suppliers an asset
Working knowledge of Maestro, Microsoft Word and Excel are assets
Superior communication skills
Attention to detail and "sweat the small stuff" attitude
A calm and capable demeanor
Exemplary guest service skills
A professionally groomed appearance
A positive and pro-active approach
A desire to contribute positive and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
A mutual understanding of your employment duration will be determined during your interview
Must be legally authorized to work in Canada
A mutual understanding of your employment duration will be determined during your interview

Salary/Wage: $21.00 per hour

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