Sales Support Coordinator - CRM - #187460

Job Description

The Opportunity:

WSP is currently seeking a bilingual Sales Support Coordinator to join the Business Development team in Montreal. This position provides support to the firm’s the Sales Users Community, and to the Director Strategic Growth. This role focuses on efficiently maintaining the Horizon (Oracle) CX Sales Module and associated systems, ensuring compliance with current processes, performing audit reports, creating sales report, analyzing data, training, and fulfilling information requests from different stakeholders. The successful candidate will be customer service oriented and will provide high-caliber communications to senior staff nationwide.

Why choose WSP?

• We value and are committed to upholding a culture of inclusion and belonging
• Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
  
  
  

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

What you can expect to do here:

• Ensures the efficient and timely communication with WSP Sales Users Community
• Serves as the Horizon (Oracle) Subject Matter Expert in Canada and explains system functionality and outputs
• Monitors and updates Sales data in a timely manner to maintain the highest quality information and adherence to company standards and processes
• Trains users on Horizon systems, processes, job responsibilities and new system enhancements
• Answers questions and troubleshoots problems from users and technical staff about Horizon
• Gathers and validates data required by stakeholders and Senior Management
• Manages Opportunity Risk Assessment and Delegation of Authority workflows by working closely with Project Delivery Teams to ensure approvals are done correctly
• Manages Sales Administrator Outlook inbox, troubleshooting problems, rerouting or re-triggering workflows
  
  
  

What you’ll bring to WSP:

• Bachelor’s degree or equivalent years of applicable experience
• Previous experience with Enterprise Resource Planning (ERP) database systems such as Oracle
• Experience in Sales, customer service and business development
• Solid proficiency in Microsoft office
• Excellent organizational and time-management skills, with an ability to work in a fast-paced environment with minimal supervision
• Understand and prioritize business needs
• Strong organizational skills and effectively meet tight deadlines
• Consistently deliver high-caliber, accurate work with a high degree of attention to detail and problem-solving skills
• Strong verbal and written communication skills
• Strong teamwork skills with an ability to communicate effectively with all levels of staff and who is committed to the success of WSP
  
  
  

About Us

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We are locally dedicated with international scale
• We are future focused and challenge the status quo
• We foster collaboration in everything we do
• We have an empowering culture and hold ourselves accountable
  
  
  

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.