Sales Tech & Operations Support Manager - #194820

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We are seeking a highly skilled and motivated Support Manager to lead our Sales Development tools strategy, with standardization and consolidation as the core focus. This strategy aims to achieve efficiencies in management, cost, and operations, while leveraging AI for optimization wherever possible. This role sits within the Marketing Operations Team, supporting the global marketing organisation, including the Sales Development team. The ideal candidate will have experience managing Sales Development Representative (SDR) support tools, consolidating these tools based on use cases, and driving standardization across the organization. Strong soft skills are essential to collaborate effectively with cross-regional teams and drive SDR operations. This is not a traditional sales operations role focused on outbound sales or cold calling. Instead, the emphasis is on operational support - streamlining processes, managing tools, and enabling SDR teams through technology and collaboration.

Expertise in sales enablement and experience in marketing automation tools, including Eloqua and Salesforce (SFDC), is critical to effectively support the sales team. This person will play a key role in providing technical support for the SDR team by liaising with the MarTech, MOPS support, and IT teams

• Manage SDR Tools: Oversee the implementation, maintenance, and optimization of SDR tools to meet the needs of the sales development team, collaborating with IT and Marketing Operations.
• Tool Consolidation: Evaluate and consolidate SDR tools based on use cases to streamline operations and improve efficiency.
• Standardization: Develop and implement standard processes and best practices for SDR tools and operations across the organization.
• Proven experience supporting sales development teams operationally — this role is focused on enabling success through tools, systems, and process support, not outbound sales or cold calling
• Sales Enablement Tools: Manage and optimize sales enablement tools to help the SDR team achieve their objectives.
• Issue Resolution & Troubleshooting: Collaborate with Marketing Ops, SDR Ops, and IT to address and resolve operational issues within Salesforce (SFDC) and Eloqua affecting SDR workflows, lead routing, attribution, or campaign effectiveness.
• Cross-Regional Collaboration: Work closely with teams across different regions to ensure alignment and effective communication in SDR operations.
• Training and Support: Provide training and ongoing support to SDRs to ensure proficiency in using tools and adherence to standardized processes, in collaboration with technology vendors.
• AI Integration: Leverage AI to enhance sales and marketing activities, working with IT and SDR teams to identify suitable AI solutions for automation and optimization.
• Change Management & Communication: Lead communication efforts around tool rollouts, updates, and changes, ensuring stakeholders are aligned and informed throughout transitions.
  
  
  

Your profile

• 5+ years in MarTech, RevOps, or Sales Support with a focus on tools and systems.
• Strong understanding of SDR workflows and the role of technology in supporting sales development.
• Hands-on experience with SDR tools, Eloqua, and Salesforce (SFDC) for tool configuration, reporting, and issue resolution.
• Hands-on experience with SDR tools (Salesloft, Gong, etc), Eloqua, and Salesforce (SFDC) for tool configuration, reporting, and issue resolution.
• Familiarity and knowledge of third party data tools like Congnism, Zoominfo, Lusha
• Experience with or knowledge of AI tools to optimise sales development and marketing activities.
• Excellent project management and communication skills.
• A data-driven mindset with the ability to analyse tool performance and adoption trends.
  
  
  

Soft Skills:

• Collaboration: Proven ability to collaborate with teams across regions and departments, and to build strong relationships with marketing, IT, and SDR team.
• Adaptability: Flexibility to respond to evolving tools, processes, and business needs.
• Initiative: Proactive in identifying and implementing improvements in SDR operations.
• Problem-Solving: Strong problem-solving skills with a focus on action and root-cause analysis.
• Organization: Highly organized, with the capability to manage multiple priorities and stakeholders.
• Global Mindset: Sensitivity to regional differences and time zones.
  
  
  

This position has a salary range of $75,700.00 - 90,600.00 CAD Annual.

Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.