Seasonal Science Guide, Daily Operations - #94755

About Spark

The purpose of Calgary’s Science Centre (Spark) is unwavering. Spark exists to make lives — and the world — better through an affinity for science. Through visits to Spark, and encounters with Spark in the community, people are lifted up by the positive power of curiosity, experimentation and creativity. Spark is a registered charity.

The outcome is profound. Spark helps people of all age’s fuel up for the future because at Spark, science, technology and invention are embedded in cultural experiences. This means designing and delivering transformative moments that engage and delight through story, technology, immersive experiences and human connection. Through this we create new points of access to the disciplines at the core of innovation. Join the Spark team to transform lives and inspire the future.

Position Overview

Spark is currently recruiting for six (6) part-time contract , Science Guides to join the Daily operations team for 3 months . The Science Guide reports directly to the Floor Supervisor, Daily Operation s . This role will be a key contributor to the guest experience at TELUS Spark. They are accountable for delivering a world-class level of customer service to guests. They actively demonstrate creativity, collaboration, flexibility, and exceptional engagement in every aspect of their work at Spark Science Centre. As a Science Guide you will start in the daily operations home base where you will act as a host in the lobby, galleries and exhibits with the goal of creating emotional connections with guests through the lens of science.

Key Responsibilities

• Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science communication.

• Seek out guest interactions, creating special moments to enhance the guest experience at Spark.

• Deliver ground-breaking experiences for assigned roles and programming.

• Quantify the guest experience through the collection of surveys.

• Keep up to date on Spark programming, initiatives, membership offerings and promotions.

• Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.

• Ensure personal and team activities are aligned with business and strategic goals of Spark.

• Keep up to date on Spark programming, initiatives, membership offerings and promotions.

• Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.

• Model high performance, flexibility and kindness in a rapidly changing growth environment.

• Other duties as required and assigned.

Qualifications & Knowledge

• A minimum of 2 years of experience or expertise in customer service.

• A minimum of 1 year of experience communicating science to the public.

• An enthusiasm for science, technology, and proven experience with being ambassadors for science.

• Experience in the tourism industry is an asset.

• Demonstrates a passion for creating an amazing guest experience, going above and beyond to connect through science.

• Fluency in Microsoft Word, Excel and Teams and able to use most platforms.

• A proven track record of adding value to an organization’s culture and initiatives.

• A positive attitude!

• Ability to work a flexible schedule including evenings and weekends.

• Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.

• A high degree of creativity with the ability to leave your ego at the door.

• Willingness to learn and adapt to change.

Culture at Spark

Spark’s goal is to become one of the top 10 most-worth-visiting science centres in the world. Through skilled and confident programming, Spark will attract visitors from around the city, province and globe, and immerse them in emotive experiences as they explore ever-evolving, quirky and thought-provoking galleries. The skilled programming at this level of success will only be possible with an organization-wide commitment to effective performance. High performance at Spark is both defined and experienced by diverse cultures and proactively advances equity among all human beings as part of the definition of effectiveness.

• Commitment to Purpose. Everyone at Spark is a purpose driven leader. You are passionate about entertaining people of all ages in creative encounters with science, technology and engineering, and the output of your work reflects our values: collaboration, curiosity, courage, commitment, and creativity.

• Commitment to Continuous Learning. Your individual growth is driven by a desire to be a part of the team that makes Spark one of the best science centres in the world. Every day is a professional development day at Spark. You are expected to seek out learning opportunities and pursue professional growth. At times the growth may be uncomfortable, and you embrace it as part of the journey.

• Agents of Change. We are a culture of experimentalists. It is expected and encouraged for staff to make suggestions that can improve a program, presentation, process or service. It is also expected and encouraged for suggestions to be accepted and tried with a thank you for helping each other get even stronger.

• Coaching Mindset. Sparklers are committed to helping each other become even stronger in our roles. Upgrading each other’s work is enjoyable and rewarding because teams are built on trust. Supervisor feedback feels like coaching, not criticism or punishment. Remember, you can say anything if you are kind, clear and non-judgmental. This is how high performance teams are built.

• Winning and Losing as a Team. We work together to drive action and results that are aligned with Spark’s mission in the outside world. We encourage healthy debate and science-based decision making. Our relationships allow us to make big asks of each other and get big things done together with a sense of urgency and excellence. If someone appears to fail, you ask, “What did I do or not do to contribute to that, as it is my failure too.”

• Achieving Results. Spark is dedicated to excellence in all aspects of communicating science and we carry that dedication to excellence in every aspect of Spark’s work. We encourage each other to set stretch goals and work together across all departments to exceed them.

Hourly rate : $16.42 per hour.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Don’t meet every single requirement? Studies have shown that women, people of colour, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Spark, we are dedicated to building a diverse and inclusive workplace so if you are excited about this role please apply! An excitement and passion for science can go a long way here so you may be just the right candidate for this or other roles at Spark.