SENIOR OFFICER, CLIENT SUPPORT OPERATIONS - #225788

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, we support the growth of small and medium-sized businesses across Canada. The senior officer, client support operations, supports the Special Accounts team by providing operational, administrative, and analytical support when accounts are transferred to Special Accounts. Working closely with Account Managers, this role contributes directly to the recovery of accounts and the maximization of advances when recovery is not possible, while acting as a key liaison between internal teams, clients, and third parties. At BDC, you can be yourself at work while contributing to the success of Canadian businesses.

CHALLENGES TO BE MET

• Ensure all loan management activities are completed in compliance with BDC audit policies, procedures, directives, and delegation of authority.
• Process administrative and financial transactions, including amendments, fees, payments, and write-offs, in accordance with established procedures.
• Follow up on file action plans by applying defined processes, including requesting and validating financial statements, confirming loan balances, preparing amendments, and ensuring required conditions, documentation, and signatures are complete.
• Track lending activities and provide day-to-day administrative support and client service for active and follow-up files.
• Review financial statements, where required, and complete basic financial analysis to support account management decisions.
• Coordinate and follow up on communications and meetings with internal and external stakeholders, including lawyers, evaluators, trustees, accountants, and other professionals.
• Manage service requests related to active and closed files by validating information and ensuring accurate and timely processing.
• Maintain effective working relationships with business centre employees, colleagues, and internal partners (e.g., Finance) to support consistent application of policies and shared objectives.
• Stay informed of changes to policies, procedures, processes, and trends in credit and regulatory matters that may impact Special Accounts activities.
• Perform common administrative tasks as required, including correspondence, reception coverage, and office supply orders.

WHAT WE ARE LOOKING FOR

• College diploma in Administration or a related field
• Bilingualism in English and French, both written and spoken
• Experience performing administrative and operational support in a financial, credit, lending, or related business environment
• Ability to manage multiple files simultaneously and set priorities in a high‑volume environment
• Customer service experience, including interaction with internal and external stakeholders
• Strong verbal and written communication skills
• Ability to work autonomously while collaborating effectively within a team
• Ability to work under pressure and meet deadlines
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Preferred Qualifications

• Experience supporting credit, collections, loan administration, or special accounts functions
• Exposure to financial statement review or basic financial analysis
• Experience working with external professionals (e.g., lawyers, trustees, accountants)
• Knowledge of credit policies, audit requirements, or regulatory frameworks in a financial institution environment

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.