Senior Technical Account Manager - #189591

Introduction

Are you an experienced leader passionate about leveraging AI to drive change within an organization? Do you excel in collaborating with cross-functional teams to strategically embed AI capabilities across various business functions?

IBM’s AI Center of Excellence (CoE), stands at the forefront of innovation, leveraging the latest advancements in Generative AI to drive internal transformation.

• Join us in the pursuit of not just solving business challenges across IBM Infrastructure, but reshaping the landscape for our employees through creative AI solutions. Immersing ourselves in the technology we deliver to
  
  

our clients, we're not just adapting to change; we're driving it.

• Join us in redefining how AI enhances productivity, improves workflows, and delivers value across IBM Infrastructure.
  
  

The AI Center of Excellence is seeking a skilled Senior Technical Account Managers to join our team. In this strategic role, you will guide the overall direction and execution of AI-driven solutions from initial concept through scaling. Your leadership will play a crucial role in aligning teams and driving innovation with AI.

Your Role And Responsibilities

While you won’t execute every task alone, you will own the outcomes and be accountable for ensuring successful execution in collaboration with cross-functional teams.

Client Advocacy

• Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers.
• Champion customer needs internally to align cross-functional teams.
  
  

Drive Requirements

• Translate complex user needs, business objectives, and technical constraints into well-defined requirements. Communicate requirements to both technical and non-technical stakeholders.
• Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks.
  
  

User-Centred Design

• Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption.
• Ensure solution effectively address user needs and integrate seamlessly into their workflows.
  
  

Ensure on-Time Delivery & Execution

• Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment.
• Proactively remove roadblocks and ensure teams stay accountable for delivering.
  
  

Own Outcomes

• Take full ownership of the end to end solution including adoption.
• Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field
• 5+ years of experience in product management, consulting, business analyst roles or a related field
• Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10
• Expertise in advocating for clients, effectively translating their needs into requirements
• Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions
• Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com
• Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples
• Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences
• Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts
• Ability to excel in ambiguity
  
  

Preferred Technical And Professional Experience

• Background in AI/ML with experience applying techniques in real-world scenarios
• Understanding of the Watsonx product portfolio and its applications
• Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services
• Proficient in agile software development practices, with experience driving agile teams
• Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation
• Consulting experience, with a track record of building solutions to meet client needs
• Startup experience, demonstrating adaptability and problem-solving in fast-paced environments
• Proficiency in in User Experience Research (UXR) and User Experience Design (UXD)
• Proficiency in with Business Intelligence (BI) tools for data-driven decision-making and insights